ASRC Federal ยท 1 day ago
Zendesk Developer, Customization
Gettysburg, PA
Full-time
Onsite
Senior Level
5+ years expASRC Federal is a leading government contractor focused on missions in space, public health, and defense. They are seeking a Zendesk/Service Now Developer to customize IT Service Management systems as part of consolidating three contact centers into one. This role involves maintaining and enhancing Zendesk processes and collaborating with stakeholders to implement modern solutions.
ConsultingGovernmentInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Maintain and replicate existing custom-built Zendesk processes to ensure continuity of operations. Interact with and integrate Zendesk APIs, including working with Zendesk JSON files
Manage PostgreSQL databases, including configuration, optimization, and troubleshooting
Sustain existing Perl scripts critical to Zendesk operations, including implementing modifications or facilitating migration to alternative solutions
Preserve and update code bases in HTML, JavaScript, and ColdFusion that support web-based Zendesk monitoring tools
Maintain or enhance custom-built MS Access applications, including VBA code to pull and create data and documents from Zendesk and PostgreSQL
Collaborate with FCC stakeholders and contractor staff to modify, delete, or create new processes based on evolving requirements
Recommend, design, and implement modern technological solutions to replace legacy tools while ensuring mission continuity
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
Proficiency with Python or Perl scripting
5+ years of technical development experience with a focus on database management and custom application support
Experience with Zendesk APIs, JSON file integration, and Zendesk process customization
Experience with ServiceNow platform
Ability to pass a federal background investigation (Permanent Residency or US Citizenship is required)
Benefits
Health care
Dental
Vision
Life insurance
401(k)
Education assistance
Paid time off including PTO
Holidays
Any other paid leave required by law
Company
ASRC Federal
ASRC Federal provide mission-critical services to federal government agencies dedicated to defense, civil and intelligence support.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jennifer Felix
President & Chief Executive Officer
Joseph Winthrop
Chief Financial Officer
Recent News
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2025-12-13
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2025-10-07
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