Service Credit Union · 2 months ago
Contact Center Lending Specialist
RochesterROC
Full-time
Onsite
New Grad, Entry Level
$22.62/hr - $22.62/hrService Credit Union is seeking a Contact Center Lending Specialist who will be responsible for providing high-quality service to members by processing consumer loan applications and assisting with loan-related inquiries. The role involves guiding members through the lending process and supporting them with non-loan related account services.
BankingFinancial Services
Responsibilities
Receive and process consumer loan applications efficiently and accurately
Guide members through each stage of the application process, ensuring they understand requirements and next steps
Identify and recommend beneficial products and services to meet member needs
Conduct follow-up with members regarding application status, required documentation, or additional information needed
Provide accurate information regarding lending products, including GAP, CL/CD, and Mechanical Breakdown Protection (MBP)
Answer member questions regarding basic account information, loan products, and real estate lending services
Meet or exceed department production and account goals while maintaining a high standard of service quality
Respond to member inquiries regarding loan products, rates, terms, and conditions
Provide accurate information on basic account services and general banking inquiries
Assist members with navigating lending resources, tools, and digital platforms
Qualification
Required
Excellent interpersonal, presentation and organizational skills
Ability to communicate clearly and effectively verbally and in writing
Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications required
Ability to work independently and in a team environment
High school diploma or equivalent required
Preferred
Preferred knowledge of Meridian Link/Loans PQ/TrueStage/Route66
Prior success cross selling payment protections
Proven track record identifying product matching
Benefits
Great health and dental benefits starting day one!
PTO, long-term disability, and paid holidays.
401k with 8% company contribution after one year of employment.
Paid leave policy after 12 consecutive months of employment.
Free confidential mental health support program with Talkspace©
Free identify theft protection through IdentityForce©
Tuition reimbursement.
Training and career growth opportunities.
Company
Service Credit Union
Service Credit Union is a not-for-profit, member-owned financial cooperative firm.
Founded in 1957
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Benson
Chief Technology Officer and Senior Vice President
Recent News
Service Federal Credit Union
2025-06-24
NH Business Review
2025-04-08
GlobeNewswire News Room
2024-11-20
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