Jencap · 1 month ago
IT Service Desk Level 2 Administrator - On-Site
Red Bank, NJ
Full-time
Onsite
Mid, Senior Level
5+ years expJencap is one of the largest wholesale insurance intermediaries in the United States with a collaborative team culture. The IT Service Desk Level 2 Administrator will provide effective technology solutions and exemplary support for internal stakeholders, focusing on troubleshooting and resolving a variety of technical issues.
Financial ServicesInsuranceProfessional ServicesRisk Management
Responsibilities
Receive, prioritize, and respond to incoming Level 2 Service Desk requests in accordance with established service-level agreements (SLAs)
Utilize your comprehensive knowledge of computer hardware, software, mobile, Azure Cloud, and other technology tools to troubleshoot, diagnose, and resolve complex issues
Provide high-quality end-user support while adhering to established operational and procedural measures
Manage users, devices, and cloud tracking events through our Zendesk global ticketing system
Provide technical support for It Service Desk Level 1 Engineers
Collaborate closely with our user community, understand their unique needs, and deliver solutions that enhance their productivity and effectiveness
Provide technical and troubleshooting assistance related to MS Windows, Office 356, Azure Cloud and other desktop, server, and business applications
Enroll and administer thin clients using Azure virtual desktop
Maintain, support, and troubleshoot office telephone systems and software, audio-visual (AV) equipment and multi-function network printers
Manage Azure and on-prem Active Directory, Azure virtual desktops, Intune, Exchange & SharePoint
Provide technical support and troubleshooting assistance related to the company's critical business systems
Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact
Assist with users becoming and remaining compliant with the company's IT security policies and minimum standards
Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures, and guidelines)
Liaise with third parties as it relates to any of the above
This role maybe required to work nights, off hours or weekends as assigned
Qualification
Required
5 to 7 years of relevant experience
Self-starter who takes initiative and requires minimal supervision
Strong analytical and problem-solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment
Customer focused with the ability to communicate and develop relationships with all levels of the organization
Excellent written and oral communication skills
Ability to multitask
Team mentality and the ability to work effectively with diverse stakeholders
Attention to detail
Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities
General understanding of how IT infrastructure supports business goals and objectives
Open to traveling if necessary
Preferred
Bachelor's degree in computer science, Information Systems, or other related field, or equivalent work experience preferred
Knowledge of Cloud Technologies, Microsoft Azure a plus
Virtualization, Azure Virtual Desktop a plus
Technical Certifications a Plus
Knowledge of Insurance Industry applications, a Plus
HDI and ITIL Foundations Certification a plus
Benefits
Comprehensive health care coverage
A 401k plan
Tuition reimbursement
Company
Jencap
Jencap provides retail agents with carrier exclusivity, underwriting mastery, and unparalleled customer service.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
M
Mike Gallagher
Executive Vice President - Binding Authority
Maria Hurley
CHRO
Recent News
2025-09-10
2025-03-27
Company data provided by crunchbase