DoiT · 1 month ago
Support Software Engineer - Business Systems (Billing & Invoicing), Ukraine
United States
Full-time
Remote
Mid Level
3+ years expDoiT is a global technology company that works with cloud-driven organizations to leverage the cloud for business growth and innovation. As a Support Software Engineer, you will design, build, and maintain critical billing and invoicing systems while transitioning from a support-focused role into full-time software engineering.
AnalyticsBig DataCloud ComputingInformation TechnologyInternet of ThingsRobotics
Responsibilities
Improve system observability. Use your troubleshooting skills to improve system observability, enhancing our monitoring, logging, and alerting
Automate manual processes and reduce operational toil, turning your support knowledge into permanent solutions
Collaborating and problem-solving. Actively engage with business stakeholders (especially finance and operations) to understand their needs, identify inefficiencies in current billing and invoicing processes, and propose and lead the development of technical solutions
Reviewing code. We believe in code reviews. And you will soon start reviewing pull requests as well! You will also mentor junior engineers on best practices for code quality and maintainability
Improving the health of the codebase. We’re mindful of accumulating technical debt. We dedicate one day per week to housekeeping, and you will guide efforts to improve code health
Providing feedback and technical guidance. The team plans and discusses the upcoming work. We provide feedback to each other, trying to find challenges and unknowns as early as possible. You will provide technical leadership and mentorship to the team
Qualification
Required
3+ years in a high-level technical support role (e.g., Tier 3, Tier 4, Business Systems Analyst, Production Support) with a strong focus on customer billing, invoicing, or financial systems
Proven, advanced troubleshooting skills. You must be comfortable investigating data discrepancies, reading logs for financial jobs, and debugging complex business processes
1+ years of software development experience
Solid understanding of programming languages. You would ideally have knowledge of Go and Python. Experience with other languages is a strong plus, and you should be eager to learn and embrace new technologies
Solid understanding of databases. You must have experience querying both relational (SQL) and non-relational (NoSQL) databases
Excellent communication skills in English, with the ability to articulate complex technical concepts to both technical and non-technical audiences (e.g., Finance teams)
Self-organized, goal-oriented, and a self-motivated individual
Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment
Preferred
Experience with business systems such as Oracle NetSuite, DealHub and SalesForce
Experience with business processing tools like Workato and Fivetran
Advantageous to have experience developing solutions in the Cloud, and/or using Cloud services
Benefits
Unlimited Vacation
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program
Company
DoiT
DoiT Cloud Intelligence intent-aware FinOps platform goes beyond cost optimization to drive reliability, performance, and security.
501-1000 employees
H1B Sponsorship
DoiT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2022 (4)
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
Charlesbank Capital Partners
2019-10-31Series A· $100M
Leadership Team
Vadim Solovey
CEO
Steve Mills
Chief Operating Officer
Recent News
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