IT Helpdesk Technician jobs in United States
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AEG Vision · 1 month ago

IT Helpdesk Technician

positionAddison, TX, 75001, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

AEG Vision is a company seeking an IT Helpdesk Technician. The role involves providing IT support, managing help requests, and ensuring excellent customer service while documenting all actions taken.

Health CareHome Health CareHospitalMedicalMedical Device

Responsibilities

Field incoming help requests from end users via ticketing system and assist in a respectful manner
Document all pertinent information including all decisions made, actions taken, and confirmation of a successful result
Maintain excellent customer service over the phone, helpdesk, chat systems, or email
Ticket escalation resource tier 1/2 for all type of IT support requests
Diagnostic and repair of supported hardware and software
Identify and learn appropriate software and hardware used and supported by the organization
Perform post resolution follow-ups to help requests
Maintain help sheets and knowledge base articles for end users
Assist with maintenance of local site IT systems documentation

Qualification

IT Helpdesk SupportCustomer ServiceTicketing SystemHardware RepairSoftware DiagnosticKnowledge Base MaintenanceDocumentation Skills

Required

Field incoming help requests from end users via ticketing system and assist in a respectful manner
Document all pertinent information including all decisions made, actions taken, and confirmation of a successful result
Maintain excellent customer service over the phone, helpdesk, chat systems, or email
Ticket escalation resource tier 1/2 for all type of IT support requests
Diagnostic and repair of supported hardware and software
Identify and learn appropriate software and hardware used and supported by the organization
Perform post resolution follow-ups to help requests
Maintain help sheets and knowledge base articles for end users
Assist with maintenance of local site IT systems documentation

Company

AEG Vision

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AEG Vision empowers doctors to deliver patient care and service by leveraging eye care industry best practices.
dateFounded in 2017
location
Dallas, Texas, USA
people-size1001-5000 employees
web-link
https://aegvision.com/

Funding

Current Stage
Late Stage
Total Funding
$89.39M
Key Investors
J.P. Morgan Asset Management
2020-02-26Series Unknown· $1.08M
2019-06-21Seed· $0.18M
2019-01-07Series Unknown· $58.82M

Leadership Team

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Eric Anderson
CEO
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Satish Dave
Chief Information Officer
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Recent News

PR Newswire
"It Started With an Eye Exam" Campaign from Prevent Blindness Rolls Out in its Second Year to Share Stories on the Positive Impact of Access to Eye Care
2026-01-16
PR Newswire
ADP Announces 2026 HCM Distinction Award Finalists
2025-12-09
PR Newswire
Forum Health Names John DeLuna as Chief Marketing Officer to Accelerate Expansion and Patient Growth
2025-08-13
Company data provided by crunchbase