Tinuiti · 1 month ago
Senior Manager, Commerce
United States
Full-time
Remote
Senior Level
$100K/yr - $120K/yrTinuiti is the largest independent full-funnel marketing agency in the U.S., seeking a Senior Manager for Commerce. The role involves leading client management, onboarding, team development, and driving innovative strategies to enhance client satisfaction and business growth.
AdvertisingAffiliate MarketingAnalyticsCRMEmail MarketingMobileSearch EngineSEMSEOSocial Media Advertising
Responsibilities
Lead a portfolio of clients, ensuring strategic alignment of account team recommendations with client objectives and fostering trust with senior client stakeholders, while partnering with internal leadership to address escalations and facilitate timely issue resolution
Proactively Identify high-value moments to present, connect, and meet with the key client stakeholders to build and maintain strong relationships, provide insight, and influence change
Develop client relationships striving for Client Satisfaction score of 9 or above and Client Retention of 95% of above
Oversee client onboarding, offboarding, and account transitions, ensuring seamless experiences and maximizing account potential through the introduction of new ideas, strategies, and growth opportunities
Ensure we are accurately and efficiently delivering on ad operations (tracking) requirements, and partner with the ad ops team to provide best-in-class guidance for clients where needed
Responsible for providing timely feedback, coaching, and evaluation of team members' goals and tasks, conducting weekly 1:1 meetings to offer ongoing support, ensuring adherence to Talent Architecture competencies
Effectively manage client relationships, delivering best-in-class products, foster team building, and facilitate career growth through clear goal-setting, feedback loops, and educational development
Maintain certifications and stay updated on industry trends and best practices through continuous learning initiatives
Work with Managers and Senior Managers to ensure that Team goals are clearly defined, executed, and measured
Work with Managers and Senior Managers to ensure the creation of a strong talent pool by ensuring that Individual Development Plans are created with each Team member
Collaborate closely with Pod Leader and Directors throughout the pod to achieve financial targets and objectives, ensuring efficiency with staffing plans and allocations as well as client margin
Stay at the forefront of industry, consumer, platform, and relevant vertical trends
Implement cutting-edge tactics and technologies
Drive innovative ideas and approaches to enhance campaign effectiveness and bring true value to our clients
Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise
Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations
Work closely with pod leadership to monitor and maintain accurate planning around team allocations and client forecasting, ensuring accounts are staffed appropriately and efficiently to provide best-in-class service at healthy margins
A key leadership position, may support and/or lead team-wide calls, trainings, and initiatives
Work with cross-functional teams to drive the development and implementation of processes that allow the Team to scale, continuously assessing the return on time invested on internal processes, projects, tasks, and meetings, striving to create teams that work smarter, not harder
Qualification
Required
Lead a portfolio of clients, ensuring strategic alignment of account team recommendations with client objectives and fostering trust with senior client stakeholders
Proactively Identify high-value moments to present, connect, and meet with the key client stakeholders to build and maintain strong relationships
Develop client relationships striving for Client Satisfaction score of 9 or above and Client Retention of 95% of above
Oversee client onboarding, offboarding, and account transitions, ensuring seamless experiences and maximizing account potential
Ensure we are accurately and efficiently delivering on ad operations (tracking) requirements
Responsible for providing timely feedback, coaching, and evaluation of team members' goals and tasks
Conduct weekly 1:1 meetings to offer ongoing support, ensuring adherence to Talent Architecture competencies
Effectively manage client relationships, delivering best-in-class products, foster team building, and facilitate career growth
Maintain certifications and stay updated on industry trends and best practices through continuous learning initiatives
Collaborate closely with Pod Leader and Directors throughout the pod to achieve financial targets and objectives
Stay at the forefront of industry, consumer, platform, and relevant vertical trends
Implement cutting-edge tactics and technologies
Drive innovative ideas and approaches to enhance campaign effectiveness
Equip clients with the knowledge and confidence to speak about strategic directions and decisions
Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client's business
Work closely with pod leadership to monitor and maintain accurate planning around team allocations and client forecasting
Work with cross-functional teams to drive the development and implementation of processes that allow the Team to scale
Benefits
Unlimited PTO
Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
Retirement: Match up to 4% of your contributions at 100% with immediate vesting
Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity
Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources
Company
Tinuiti
Tinuiti is a data-driven digital marketing agency specializing in full-service online marketing.
Founded in 2004
1001-5000 employees
H1B Sponsorship
Tinuiti has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
2022 (5)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Antares
2020-12-02Acquired
2019-08-22Debt Financing
Leadership Team
Zach Morrison
Chief Executive Officer
Justin Manus
CTO
Recent News
2026-01-15
Media Post
2025-12-04
Company data provided by crunchbase