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NEXT|HEALTH · 1 month ago

Assistant General Manager -- Miami / Fort Lauderdale

Miami, FL

Full-time

Onsite

Mid, Senior Level

$60K/yr - $66K/yr

3+ years exp

Next Health is a leader in functional medicine and wellness, dedicated to transforming lives through health optimization. The Assistant General Manager will oversee daily operations, manage staff, ensure compliance with healthcare regulations, and maintain a customer-centric environment.

FitnessHealth CareWellness

Responsibilities

In absence of GM execution of daily huddles to set the tone and expectations for the day

Manages and implements Next Health labor policies, procedures, and guidelines, which include meal and rest breaks, efficient flow of the space, FOH to BOH procedures, and safety regulations

Manages multiple aspects of inventory control and datasheets, payroll budget, weekly bank deposits, shift coverage, and general facility maintenance

Educates staff on proper company policies and procedures

Works closely with GM to provide full operational coverage

Stays up to date on legal compliance and safety regulations and evolving safety measures

AGM provides location-specific self-generated business in partnership with GM

Holds self and others to the highest level of professionalism in line with Next Health standards

Facilitates continued education for self and other employees

The AGM adheres to all general safety procedures and properly responds to emergency situations including fire, disaster, and clinical emergencies

Takes personal responsibility to ensure a positive customer-centric environment and ensure all customer issues are resolved expeditiously

Oversees presentation and maintenance of the facility to ensure everything is aesthetically pleasing, in proper working order and all maintenance issues are resolved expeditiously

Ensures the team proactively utilizes downtime

Holds all staff members accountable to their responsibilities and in alignment with GM, to provide positive affirmations, performance coaching, and disciplinary actions when necessary

Ad hoc responsibilities as needed

Lead and manage the daily operations of the healthcare facility

Support the management of staff, including physicians, nurses, and administrative staff

Ensure that all patient care and services meet or exceed regulatory and industry standards

Support the management of budgets to ensure the financial sustainability of the facility

Collaborate with other leaders in the company to develop and execute strategic plans

Build and maintain strong relationships with patients, healthcare providers, and community stakeholders

Ensure that the facility maintains a safe and secure environment for all patients and staff

Qualification

Healthcare AdministrationFinancial ManagementTeam LeadershipRegulatory KnowledgeCustomer ServiceTech-SavvyCommunication SkillsInterpersonal SkillsOrganizational SkillsProblem SolvingSelf-Motivation

Required

Bachelor's degree in Healthcare Administration, Business Administration, or related field

3+ years of experience in healthcare or hospitality management, preferably in a clinical setting

Demonstrated ability to lead and manage a team of healthcare professionals

Strong financial management skills and experience with budgeting and forecasting

Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, healthcare providers, and community stakeholders

Knowledge of healthcare regulations and industry standards

Excellent interpersonal and organizational skills

Ability to work independently and as a team player

Possesses self-initiative and motivation

Ability to identify, troubleshoot, and resolve internal & external conflicts

Ability to work with peers, supervisors, patients, and physicians

Amazing customer service skills

Command of the English language, both verbal and written

Inherent outgoing and friendly personality

Ability to proactively identify & resolve operational issues before they arise

Tech-savvy and resourceful