Blue Sky Innovative Solutions ยท 1 month ago
IT/Telecom Specialist II
Hyattsville, MD
Full-time
Onsite
Entry Level
$29/hr - $31/hr
1+ years expBlue Sky Innovative Solutions is looking for 2 temporary IT/Telecom Specialist II. The role involves providing IT services for the Customer's Government Program, including desktop and mobile device support, troubleshooting, and Microsoft application support.
Business DevelopmentInformation TechnologyIT InfrastructureIT Management
No H1B
U.S. Citizen Only
Responsibilities
Provide end-user support in various functional areas, including desktop support, telecommunications, mobile devices, file server access, peripherals, and software assistance
Respond promptly to Help Desk tickets, deliver comprehensive service to customers, and document all the work completed
Troubleshoot hardware and software problems, printers, PCs, and LAN connections
Install software patches, fixes, and updates; scan for viruses and malware to detect and clean infections
Install, configure, and test hardware/software and peripheral equipment
Conduct system analysis to determine end-user needs for new software or hardware
Develop plans for configuring, testing, and installing systems, research hardware and software capabilities, compatibility, and other characteristics
Participate in performing network administration tasks; under direction, add, delete, modify objects in Active Directory
Assist in monitoring the status of the file servers, perform preventive maintenance
Perform troubleshooting and remedies as instructed by the WAN administrator. Receive alarms from the network monitoring system and take appropriate actions to correct them
Create project plans for migration and implementation of new systems
Qualification
Required
Associate's degree in computer science, Information Management Systems, or any related field
One to Two (1-2) years of experience in information technology support functions
Frequent travel to sites (valid driver's license required)
Weekend coverage rotation, as needed
An equivalent combination of education and experience may be substituted, which together when total five (5) years
Depending upon area of assignment, a valid driver's license in accordance with both State and Commission rules and regulations. Driver's license must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required by the position of assignment
Pass Commission medical examination
Effectively communicate in writing and orally, including making oral presentations at meetings
Excellent analytical, logical thinking, and problem-solving skills
Effective communication skills, including speaking, writing, and active listening
Ability to communicate technical information to fellow team members, and non-technical staff
Collaborative with a strong work ethic, a cooperative spirit, and creative thinking
Adaptable and willing to learn new technologies and applications
Must have the ability to multitask
Must be legally authorized to work in the United States of America
Must successfully complete a Blue Sky and customer background screening
Preferred
Microsoft Windows 10/11
Point-of-sale systems
Microsoft Office 365
Active Directory
Experience with IT asset Inventory management
Networking knowledge
Company
Blue Sky Innovative Solutions
Blue Sky Innovative Solutions (Blue Sky) understands the business and information technology challenges and opportunities that face government and private sector clients and we have the demonstrated capabilities to address them.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Melissa Peterson
Founder and CEO
Company data provided by crunchbase