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Illinois Housing Development Authority · 1 day ago

Strategic Response Intern

Chicago, IL

Internship

Hybrid

Intern

$18/hr - $20/hr

The Illinois Housing Development Authority (IHDA) is a leading Housing Finance Agency focused on affordable housing in Illinois. The Strategic Response Intern will assist in processing applications for the Court-Based Rental Assistance Program and support various teams in data analysis, compliance monitoring, and program development.

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Responsibilities

Prepares, analyzes, and organizes data in Excel, including generating and managing reports

Ensures the accuracy and completeness of applicant information and documentation

Works closely with team members to identify and resolve discrepancies or issues within the application data

Facilitates data-sharing with internal/external stakeholders and acts as a liaison between end users, vendors, and other Information Technology Systems functions to coordinate system support solutions

Provides support in ensuring compliance with program guidelines and regulatory requirements

Assists with research and data entry tasks related to compliance monitoring

Fulfills complex and time-sensitive ad hoc data requests to help IHDA and partners make informed decisions

Supports the development of processes and testing of new software functionalities designed for program application review

Proactively follows up on previously noted data issues to ensure proper and timely resolution

Communicates with applicants (via email or phone) in both English and Spanish, as needed, to gather missing information or clarify application details

Creates and implements system data-testing protocols

Participates in leading / creating team meetings and training sessions to gain further knowledge of government programs and compliance processes

Assists with scheduling meetings, preparing meeting agendas, and taking minutes during team or compliance meetings

Supports the Compliance Team Leads in various day-to-day operations to ensure smooth and efficient workflows

Participate in IHDA and external partner meetings and seminars

Performs other duties as assigned

Qualification

Microsoft ExcelData analysisTableauPower BIAnalytical thinkingBilingual (English/Spanish)Attention to detailCommunication skillsOrganizational skillsTime managementAdaptability