Fivetran · 1 day ago
Senior Delivery Manager
Oakland, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$155K/yr - $194K/yr
8+ years expFivetran is a company dedicated to making data access as simple and reliable as electricity. As a Senior Delivery Manager, you will drive the adoption of Fivetran by managing key customer relationships and ensuring exceptional service delivery and customer satisfaction.
AnalyticsCloud Data ServicesData Integration
Hiring Manager
Monique Moultrie, CIR
Responsibilities
Be a customer program management expert on all aspects of the Fivetran expansion and implementation and variety of project and services types
Provide quality oversight and guidance for Fivetran engagements by assisting in the creation and execution of the overall vision for service delivery and customer satisfaction, ensuring adherence to delivery best practices
Own, manage and communicate the relationship with assigned customers, including the creation, implementation, and tracking of stakeholder maps, adoption plans to provide a clear roadmap for customer engagement
Manage key customer projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups
Proactively provide input into the development of Fivetran Services’ policies, procedures and standards
Integrate industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions
Provide guidance and a vision on how to resolve customer-specific project challenges, manage escalations efficiently, collaborating with the Account Owner, Support, Engineering, and Product teams when necessary to resolve issues promptly
Determine areas for process improvements within both the customer and Fivetran
Identify upsell opportunities for licenses and services, engaging relevant internal stakeholders to facilitate these upsell processes where appropriate
Qualification
Required
8+ years of experience managing enterprise customer relationships as a Technical Lead, Technical Account Manager, Customer Solution Architect or Customer Success manager (or equivalent role)
Project Management: Strong organizational and project management skills, with experience managing timelines, tasks, and multiple stakeholders
Technical Aptitude: Ability to understand and explain technical concepts, especially around data connectors and integration tools
Customer Success Focus: A proven track record of delivering exceptional customer experiences and driving measurable onboarding and implementation outcomes
Stakeholder Management: Skilled in coordinating cross-functional teams and managing relationships with internal and external stakeholders
Problem-Solving Skills: Proactive approach to identifying and resolving issues, with the ability to escalate efficiently when necessary
Preferred
Data Integration Experience: Experience with data integration or ETL tools, ideally with Fivetran or similar platforms
Upsell Strategy Knowledge: Familiarity with license or service upsell processes in a SaaS context
Process Improvement: Experience identifying and implementing improvements in onboarding processes
Benefits
100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
Company
Fivetran
Fivetran is a technology company that automates replicating data into a cloud data platforms.
1001-5000 employees
H1B Sponsorship
Fivetran has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (11)
2023 (8)
2022 (30)
2021 (13)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$853.11MKey Investors
Vista Credit PartnersAndreessen HorowitzMatrix
2023-05-18Debt Financing· $125M
2021-09-20Series D· $565M
2020-06-30Series C· $100M
Leadership Team
George Fraser
Chief Executive Officer
Taylor Brown
COO & Cofounder
Recent News
General Catalyst
2025-12-30
The Philadelphia Inquirer
2025-12-19
Morningstar.com
2025-12-11
Company data provided by crunchbase