NEOGOV · 2 months ago
Service NOW Administrator
Phoenix, AZ
Full-time
Hybrid
Mid Level
$79K/yr - $102K/yr
4+ years expNEOGOV is the employer for this position, which involves the administration and management of the ServiceNow platform for the Judicial Branch of Arizona in Maricopa County. The ServiceNow Administrator will be responsible for addressing service requests, maintaining system health, and collaborating with stakeholders to enhance platform capabilities.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Works closely with IT and business partners to configure and improve core ServiceNow platform capabilities in accordance with ITIL best practices
Advises customers on the capabilities of the ServiceNow platform. Configures the platform to help business partners become efficient and achieve measurable benefits
Collaborate with stakeholders to gather requirements, analyze needs, and implement solutions using ServiceNow capabilities
Develops and maintains internal technical documentation, manuals, policies, and processes
Lead the planning, testing, and execution of ServiceNow upgrades, patches, and enhancements
Monitor ServiceNow system health, troubleshoot issues, and implement corrective actions as needed
Develops and provides formal and informal instruction to IT and business partners on the ServiceNow platform
Develop and maintain documentation, knowledge articles, and training materials for ServiceNow users
Configures and maintains Service Level Agreements (SLA), catalog items and their associated workflows
Stay current with ServiceNow product updates, releases, and industry trends to recommend improvements and optimize system functionality
Monitors usage and overall compliance of ServiceNow and its applications
Provides support, administration and maintenance of ServiceNow platform and associated applications and integrations
Coordinates application and platform upgrades
Develops systems integrations and process automation
Monitors all external systems for connectivity and security purposes
Participate in cross-functional projects and initiatives to integrate ServiceNow with other systems and processes
Maintains a good understanding of upcoming changes to the platforms to assist with user change management
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or technology-related field
Four (4) years of related work experience in administering, configuring, managing, installing, and troubleshooting server and storage systems
An equivalent combination of post-secondary education and/or job-related experience may substitute on a year-for-year basis
Knowledge of up-to-date marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes
Deep understanding of ServiceNow functionalities, best practices, and configuration options
Installation, configuration, patching, testing, and troubleshooting systems
System high availability and disaster recovery
Proficiency in ServiceNow platform administration, including configuration, customization, and scripting (e.g., JavaScript, Glide)
Providing exceptional customer service
Applying standard methodology, techniques, procedures and criteria
Strong teamwork abilities
Strong written and verbal technical communication
Understanding of network standards and network security
Strong technical expertise and attention to detail
Ability to analyze, troubleshoot and resolve complex software application related problems
Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results
Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications
Multitask using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
Work in a fast paced and constantly changing environment while staying engaged and motivated and collaborate effectively with cross-functional teams
Preferred
Experience using JavaScript, XML, and HTML
Strong knowledge of IT service management (ITSM) principles and processes; ITIL certification preferred
ITIL v3 or ITIL4 Certification
Experience troubleshooting integration management, security, and application issues
Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc
Experience with ServiceNow upgrades, patches, and release management
ServiceNow Certified System Administrator or ServiceNow Certified Application Developer
Benefits
Generous paid time off
Paid sick leave
10 paid holidays
Affordable medical, dental, and vision insurance
Coverage by one of several State-sponsored retirement pension plans
Employee assistance program
Wellness incentives
Life insurance
Disability
A group legal plan
Pet insurance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase