Fever · 1 month ago
Assistant Site Manager - San Francisco
San Francisco
Full-time
Onsite
Mid Level
$70K/yr - $70K/yr
3+ years expFever is the world’s leading tech platform for culture and live entertainment, aiming to democratize access to cultural experiences. The Assistant Site Manager will play a key leadership role in ensuring the daily operation of a VR experience venue, supporting the General Site Manager in various aspects of site management, guest services, and team leadership.
EventsSoftwareTicketing
Responsibilities
Help hire, train, and schedule staff via local agency, making sure the team feels supported and prepared
Lead shifts with energy and confidence, showing staff what great guest service looks like
Encourage a culture of accountability, positivity, and continuous learning
Provide clear feedback and coaching to help the team grow in their roles
Oversee facility upkeep, ensuring equipment, technology, and spaces remain fully operational, safe, and presentable at all times
Troubleshoot technical and mechanical issues, escalating to third-party vendors when necessary
Lead pre-shift briefings and staff development initiatives to keep the team engaged and aligned with site goals
Train new staff members on how to launch guests into the experience
Check that VR headsets are functioning properly at the start of each morning, ready to welcome guests into the experience
Master guest registration process, VR headset explanations and onboarding routine with guests, starting the experience session, combining groups of guests, etc
Own the health of the technology - cleaning regiments, charging protocol, and software updates
Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically
Ensure high levels of customer satisfaction by anticipating guest needs and creating a welcoming environment for visitors of all ages and backgrounds
Model excellent service and engagement, maintaining strong relationships with community partners, suppliers, and corporate stakeholders
Stay up-to-date on event schedules, ticketing updates, and special promotions to anticipate and meet guest needs
Assist with budgeting, payroll auditing, and expense management to ensure financial health of the site
Manage box office operations, retail sales, and inventory control & retail stock management
Handle administrative duties including invoice processing, meeting documentation, and progress reporting
Contribute to brainstorming and strategy sessions, actively participating in meetings and offering fresh ideas to enhance efficiency and guest experience
Actively participate in building the brand’s presence in the city through private events, partnerships, and outreach initiatives
Participating in debriefing sessions with the Site Manager to track KPIs on-site
Qualification
Required
3+ years of experience in operations, hospitality, retail, live entertainment, franchise management, or a related industry
An understanding of budgeting and controlling expenses and retail operations
Leadership and management skills and ability to communicate effectively in oral and written communication
Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
Friendly, energetic, and enthusiastic personality
Comfortable with technology and basic troubleshooting
Ability to problem-solve and think quickly on your feet
Ability to stand for extended periods of time; moderate level of physical ability is required
Reliable transportation and ability to arrive on time for scheduled shifts
Flexible schedule (various evenings, weekends, and holidays will be required)
Proficiency in Google Suite
Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status
Preferred
Comfortable using basic tools (hammer, drill, etc)
Experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programs
Past role(s) working in production and/or events - working or managing a pop-up event, amusement attraction, theme park, or exhibition
Benefits
Benefits
Performance-based compensation
Company
Fever
Fever is a live-entertainment discovery tech platform that enables users to discover and book various events, experiences, and attractions.
1001-5000 employees
H1B Sponsorship
Fever has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$513.53MKey Investors
Goldman SachsGoldman Sachs Asset ManagementRakuten
2025-06-04Private Equity· $100M
2023-01-25Series Unknown· $110M
2021-12-31Series E· $227M
Leadership Team
Ignacio Bachiller
CEO
Alexandre Perez Casares
Co-Founder
Recent News
Sports Business Journal
2025-12-11
Company data provided by crunchbase