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Voya Financial · 1 day ago

Broker Dealer Operations- Submissions Processor

Hartford, CT

Full-time

Onsite

Entry Level

$53K/yr - $66K/yr

1+ years exp

Voya Financial is a company dedicated to fighting for everyone’s opportunity for a better financial future. They are seeking a Submissions Processor to serve as the point of contact for financial advisors and clients, ensuring the accuracy of submissions and providing support through various communication channels.

Financial Services

Responsibilities

Promptly respond to submissions-related inquiries received via inbound phone lines

Review submissions for new accounts and account updates to ensure forms are in good order

Use a variety of systems and tools to answer inquiries. Systems include, but are not limited to, Netx360, Salesforce, and Genesys

Serve as a subject matter expert on a variety of topics including but not limited to Broker Dealer forms, account opening, account maintenance, and our processes to submit business

Capture caller information on customer management system. May be required to follow up with customer to ensure service issue has been resolved

Comply with all division policies and regulatory requirements. Execution of duties will necessitate a firm understanding of a variety of company policies, industry initiatives, and legal guidelines

Meet FINRA requirements to retain registration, including but not limited to: annual training, understanding and complying with required reporting, and staying current on FINRA and broker dealer policies and procedures

Other duties as assigned

Qualification

Customer serviceFinancial industryFINRA examsCommunication skillsOrganizational skillsBusiness acumenLearning agilityCritical thinkingTeam mentality

Required

At least 1-2 years of customer service

Knowledge of the financial industry

Bachelor's degree or comparable experience in lieu of degree

Provide professional, reliable and prompt services to customers, develop relationships with external and internal partners, and effectively troubleshoot, prioritize, and multi-task

Customer focused, self-motivated and enjoy working in a busy call center and processing environment

Work collaboratively in a team environment to solve complex situations

Strong communication and organizational skills

Maintain a business-driven mindset by placing the customer first and demonstrating a sense of urgency at all times