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Schurz Communications · 3 days ago

Director of Field Operations

Hagerstown, MD

Full-time

Onsite

Lead/Staff, Director/Executive

$120K/yr - $140K/yr

5+ years exp

Schurz Communications is seeking a dynamic and experienced Director of Field Operations for Antietam Broadband. The role involves coaching and developing a team of technicians to provide excellent customer service through the installation and service of products, while also managing operational excellence and driving growth.

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Responsibilities

Manages all telecommunications technical operations including personnel; assigns work, checks quality of work, is a resource for personnel questions, handles personnel issues, and monitors workflow to ensure timely completion and proper budget management of work activities. Responsible for the development of managed personnel

Annual and routine capital and expense budgets development and management. Prepares forecasts and proposes strategies to maintain expense and capital expenditures are within time and budget targets

Ensures personnel understand safety procedures and preventive maintenance operations including bonding and grounding of equipment installations

Develops and maintains records to ensure information is available for reference, analysis and monitoring of operations and equipment

Provides DTO with information regarding installation and service, quota, manpower and makes suggestions based on team performance

Ensures upgrades and changes to the network are completed in a manner with the least negative affect on service and effectively communicates this work within the organization for preparation (e.g., Marketing/Sales can notice customers, etc.) and closeout thereof

Acceptance testing of new equipment and fiber and proposal of any countermeasures necessary

Generates and submits required regulatory reports/inquiries

Performs all other duties as assigned

Qualification

Telecommunications operationsBudget developmentManagement experienceStaff development techniquesData driven decision makingMicrosoft Office proficiencyCustomer service focusInterpersonal skillsEffective communication

Required

5+ years management experience and 5+ years working in telecommunication and technical operations

3+ years of budget development and management

Ability to communicate effectively both orally and in writing

Ability to create a proactive team environment and sustain employee morale

Strong, team oriented interpersonal skills

Strong business acumen with ability to develop and justify budgets

Ability to make data driven decisions in a timely manner while managing projects

Knowledge of staff development techniques and willingness to transparently share knowledge

Interest in proactively working with and solving customer service trouble issues/concerns

Proficient with common Microsoft Office products: Excel, Word, PowerPoint

Knowledge of modern telephone, internet and cable television networks including copper and coax

Must be able to work independently and as part of larger team in a fast-paced, complex, detail-oriented office environment towards common goals

Ability to obtain and maintain a valid driver's license required

Preferred

Bachelor's Degree preferred in business, engineering, or related field with 5+ years of management experience or 10+ years related industry work experience