Member Support Specialist jobs in United States
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Minno · 1 month ago

Member Support Specialist

positionNashville, TN
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Minno is a global media and technology company based in Nashville, Tennessee, focused on helping kids and families experience Jesus through media and technology. The Member Support Specialist will ensure member satisfaction by providing quality support and addressing member concerns, while also participating in product quality assurance and documentation efforts.

Entertainment

Responsibilities

Serve as a support representative in frontline communications with members via member support platform, managing escalated issues through a ticketing system
Efficiently respond to incoming member support tickets
Escalate member concerns in a timely manner when appropriate, including outages, technical issues, and content questions
Serve as the liaison between members and internal team
Participate in QA for new product features and releases to understand how to provide quality support
Work with Head of Member Support to create and maintain support documentation (Help Articles, FAQs, internal training materials, etc.)

Qualification

Customer support experienceProblem-solving skillsTech-savvinessSupport Ticketing SystemsService-oriented mindsetLearn quicklyCommunication skillsInterpersonal skillsAttention to detail

Required

1–2 years of experience in a customer support or help desk role
Tech-savviness including, but not limited to: Browser technology, Mobile technology, TV Technology, Video Streaming
Strong communication and interpersonal skills
Passionate about serving the Christian audience
Strong problem-solving skills and attention to detail
Ability to learn and adapt quickly to support multiple products and platforms simultaneously
Not content with the status quo
Growth-oriented, always looking for ways to improve
Curious & Data-driven—desire to understand the 'why,' not just the 'what'
Patience, empathy, and a service-oriented mindset
Ability to work independently and manage multiple tickets simultaneously

Preferred

Experience working with Support Ticketing Systems, Help Desks, Project Management systems, and Google Drive a plus

Company

Minno

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Minno is a Nashville-based media and technology company focused on serving Christian kids and families.
dateFounded in 2018
location
Nashville, Tennessee, US
people-size11-50 employees
web-link
http://www.gominno.com

Funding

Current Stage
Early Stage

Leadership Team

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Erick Goss
CEO and Co-founder
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Dan Raines
VP, Acquisitions & Development / Co-founder
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Company data provided by crunchbase