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Gaia · 4 days ago

Provider Network Manager

New York, NY

Full-time

Hybrid

Mid, Senior Level

$110K/yr - $130K/yr

4+ years exp

Gaia is a company focused on building strong partnerships with clinics in the fertility industry. The Regional Provider Network Manager will oversee clinic partnerships, manage relationships, and drive performance and growth strategies across the East and South/Southeast regions.

FinTechHealth CareInsurTech

Responsibilities

Ensure smooth clinic onboarding, including system setup, access, and training

Organize and lead kickoff meetings, team training, and marketing introductions

Provide clinics with marketing resources and coordinate additional requests

Maintain ongoing engagement through monthly performance reviews, feedback sessions, and visibility audits

Serve as the primary point of contact for clinics: resolving issues, unblocking workflows, and maintaining proactive communication

Keep clinics excited about Gaia with creative touchpoints such as seasonal outreach, holiday campaigns, swag, and in-office visits

Track, analyze, and report on clinic performance using dashboards and key metrics (referrals, conversions, activation rates, etc.)

Identify opportunities for growth and operational improvement based on data, feedback, and observed clinic behavior

Translate clinic needs into clear recommendations for marketing, operations, product, and leadership. This includes: Differentiating between explicit requests and the deeper root challenges, Prioritizing based on business impact—not reacting to noise or isolated concerns, Raising insights that help shape Gaia’s strategy across IVF, egg freezing, and clinic workflows

Engage in thoughtful investigation, ask the right questions, and separate urgent needs from minor concerns—helping the team focus on impactful improvements rather than isolated issues

Build trusted relationships with all levels of clinic staff—from front-desk coordinators and financial counselors to practice managers, physicians, and C-suite executives

Collaborate with cross-functional teams including Provider Growth, Product, Operations, and Member Growth

Visit every newly onboarded clinic within the first 60 days to build relationships, complete workflow validation, and drive early adoption

Conduct ongoing in-person visits every :3 months to strengthen partnerships, address challenges, and spark referral momentum

Represent Gaia at industry events, conferences, and regional gatherings where clinic partners may be present

You will own referral activation end-to-end—from onboarding workflows to engagement strategies, marketing alignment, and in-person visits that spark momentum

Strong relationship health, responsiveness, and partnership trust

Smooth onboarding and consistent adherence to agreed workflows

Monthly check-ins, quarterly visits, and timely follow-ups

Qualification

Provider network managementData analysisRelationship managementHealthcare salesProcess optimizationStakeholder influenceTravel willingnessCreative problem-solving