Royal Caribbean Group · 4 days ago
Coordinator, Account Collections
Miami, FL
Full-time
Onsite
Entry Level
2+ years expRoyal Caribbean Group is a leader in the vacation industry with global brands offering unique travel experiences. They are seeking an Account Collections Coordinator to manage credit card disputes, perform collection efforts on receivables, and maintain organized case files.
Travel
Responsibilities
Retrieve credit card activity (disputes/chargebacks) daily and compile supporting documentation for each dispute/chargeback case. Documentation is gathered using AS400 reservations system applications, electronic and paper shipboard records and files, and other automated third-party computer software
Respond to credit card companies, travel agents and passengers both in writing and orally and within designated deadlines
Maintain organized case files for future reference, follow-up, and support
Pursue collection with travel agents and passengers for receivables related to cruise reservations and onboard folio charges that arise from returned checks, credit card chargeback disputes, travel agent commissions and other unpaid balances
Work closely with front-line agents and other department (i.e., Reservations, Groups, Customer Service, Sales Administration, Casino, Human Resources, and Shipboard Administration in support of collection efforts for unpaid balances
Work with outside collection agencies and internal Legal Department to pursue the collection of unpaid balances
Perform ad hoc analyses and processes as requested by management
Qualification
Required
Associate degree (A.A.) or equivalent from a two-year college or technical school; two to four years related experience and/or training; or equivalent combination of education and experience
AS400 environment and experience with JD Edwards or similar accounting system
Proficient in Microsoft Office applications such as Word, Excel, and Outlook
Excellent interpersonal, written, and oral communication skills
Ability to meet daily, weekly, and monthly deadlines
Ability to function in a high-volume environment as well as handle multiple tasks
Ability to communicate properly with various departments concerning voyage verification and validation related issues
Knowledge of cruise industry
Company
Royal Caribbean Group
Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world.
10001+ employees
H1B Sponsorship
Royal Caribbean Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (19)
2023 (12)
2022 (14)
2021 (4)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$15.43BKey Investors
RCI HoldingsMorgan Stanley
2025-09-22Post Ipo Debt· $1.5B
2025-05-14Post Ipo Debt· $2.28B
2024-09-16Post Ipo Debt· $1.5B
Leadership Team
Jason Liberty
Chairman and Chief Executive Officer
Matt Denesuk
SVP, Chief AI Officer
Recent News
Benzinga.com
2026-01-07
Company data provided by crunchbase