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South Jersey Industries · 2 weeks ago

Meter Reading & Field Collections Supervisor

Union, NJ

Full-time

Onsite

Mid, Senior Level

$84K/yr - $134K/yr

5+ years exp

South Jersey Industries is a natural gas utility company dedicated to delivering safe and reliable natural gas to its customers. The Meter Reading & Field Collections Supervisor will oversee field operations, ensuring compliance with regulations and effective team performance while providing exceptional customer service.

Energy

No H1B

Responsibilities

Supervising day-to-day and long-range activities for a team of hourly and professional employees, both represented and non-represented

Prioritizing and assigning resources to ensure tasks are completed in a timely manner, and team, project goals and operational objectives are met in accordance with applicable regulations, policies, and procedures

Coordinating with other supervisors and teams to meet area work and output requirements

Provides coaching, training, and developing team members on task, skill proficiency and performance on a routine basis

Ensure regulatory compliance, accurate and timely meter reading for customer billing and scheduling objectives are met

Coordinate training and onboarding of new hires

Coordinate with schedulers and dispatchers to ensure adequate resource allocation and work order completion

Monitor budget variances and take action when/where needed

Supervise staff selection, development and retention. Establish and monitors work goals and objectives

Follows organizational policies and procedures and ensures staff is in compliance

Ensures compliance with local, state, federal regulations, company policies and procedures. Update manuals, records, and systems. Coordinates training for certifications

Responds to customers’ concerns (e.g., work to be performed, damages) via telephone and in person

Participates in and facilitates the interviewing, hiring, and onboarding of new employees in partnership with HR

Position may also assist in management of natural gas emergencies including damages to infrastructure, mass outages, fires, explosions, etc., and may work extended hours beyond normal business hours, including nights, weekends and holidays as needed, to include optional participation in an on-going on call duty rotation as needed