BIOTRONIK · 1 month ago
Technical Services Engineer
United States
Contract
Remote
Entry, Mid LevelBIOTRONIK is one of the leading manufacturers of cardio- and endovascular implants and catheters. They are seeking a skilled and service-oriented Technical Service Engineer to provide high-level technical, clinical, and troubleshooting expertise related to BIOTRONIK products and technologies.
BiotechnologyHealth CareMedical
Responsibilities
Respond efficiently and accurately to written and verbal technical inquiries regarding device implantation, programming, compatibility, and general product use
Troubleshoot and resolve clinical questions in collaboration with field representatives and clinicians, including interpretation of ECG tracings and related data
Participate in the Advanced Product Support on-call schedule
Create and maintain technical and training documentation based on product specifications
Review documentation across departments for accuracy, formatting, and grammar
Develop and deliver technical presentations for internal and external audiences
Build a deep understanding of the Cardiac Rhythm Management industry to serve as a technical expert within the company
Document complaints in accordance with FDA reporting requirements
Support BIOTRONIK programmers and remote monitoring technologies through troubleshooting and issue escalation
Qualification
Required
Degree in engineering, nursing, sciences, or equivalent experience in an allied healthcare field
Strong presentation, communication, and interpersonal skills
High level of accountability and excellent time-management skills
Comfortable spending the majority of the workday on a computer and phone while multitasking across inquiries
Experience managing high-pressure situations and successful de-escalations in a customer service environment
Ability to work collaboratively across teams and all organizational levels
Proficiency in Microsoft Word, PowerPoint, and Excel
Preferred
Technical or business writing experience
Previous technical support experience in the medical device industry
Experience in a technology-driven environment and strong computer proficiency
Company
BIOTRONIK
Biotronik is a privately held multinational biomedical technology company headquartered in Berlin, Germany.
Founded in 1999
5001-10000 employees
H1B Sponsorship
BIOTRONIK has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
David Hayes
Chief Medical Officer
Dorin Panescu
Chief Scientific Officer, Cardiac Ablation Group
Recent News
2025-12-01
2025-11-07
Company data provided by crunchbase