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EMC Insurance Companies · 2 weeks ago

HR Service Delivery Specialist

Des Moines, IA

Full-time

Onsite

Mid Level

$55K/yr - $82K/yr

3+ years exp

EMC Insurance Companies is focused on improving lives through collaborative efforts. The HR Service Delivery Specialist is responsible for delivering efficient, compliant, and people-centered HR services, supporting core HR functions, and enhancing employee experience.

Financial ServicesInsurance

Responsibilities

Serves as the first point of contact for HR-related inquiries, ensuring timely and accurate resolution

Responds and resolves team member questions and concerns in a timely and accurate manner, acting as a liaison between team members and other HR departments

Maintains team member records and ensures data integrity across HRIS platforms

Supports all functional HR processing (including but not limited to payroll processing and benefits administration) in collaboration with internal teams and external vendors

Documents, streamlines, and automates HR policies and procedures to improve operational efficiency

Collaborates across HR, sharing opportunities to implement process improvements

Participates in the development and rollout of service delivery models and tiered support structures

Qualification

HRIS systemsPayroll processesBenefits administrationHR certificationMicrosoft Office SuiteCustomer service skillsCommunication skillsOrganizational skillsProblem-solving skillsConfidentiality

Required

Bachelor's degree in human resources, business administration, or related field, or equivalent relevant experience

Three years of experience in HR operations or shared services

Excellent communication, organizational, and problem-solving skills

Excellent customer service skills

Proficiency in Microsoft Office Suite, especially Excel and PowerPoint

Ability to maintain high level of confidentiality

Candidates must reside in or around the Des Moines, IA metro area

Preferred

HR certification (e.g., PHR, SHRM-CP)

Strong knowledge of HRIS systems (Workday preferred)

Payroll processes

Benefits administration

Company

EMC Insurance Companies

Glassdoor3.5

EMC Insurance is a top insurer based on net written premium, and we have more than 2,200 employees.

Founded in 1911

Des Moines, Iowa, USA

1001-5000 employees

http://www.emcins.com/

Funding

Current Stage

Public Company

Total Funding

unknown

1982-02-12IPO

Leadership Team

Matthew Spackman

SVP-Chief Human Resources Officer

Philip Lucca

Retired

Recent News

Corridor Business Journal

Corridor leaders among 40 Leadership Iowa 2024-25 graduates

2025-06-28

CITYVIEW

Campaign donations rise. Business Record subscriptions drop. Nearly $25 million spent on naming rights.

2024-12-05

PRNewswire

EMC Insurance Updates its Brand; Centers on "Keeping Insurance Human"

2024-04-11

Company data provided by crunchbase