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Standard Template Labs · 1 month ago

AI Engineer

New York, NY

Full-time

Onsite

Mid Level

$160K/yr - $230K/yr

LayerOne is a stealth-mode, AI-native startup reimagining the future of IT Service and Configuration Management. They are seeking AI Engineers to design, build, and deploy machine learning systems for their ITSM platform, focusing on natural language understanding, intelligent workflow automation, and predictive insights.

Computer Software

Responsibilities

Research, prototype, and productionize machine learning models for ITSM use cases (ticket triage, incident prediction, workflow recommendations, CMDB inference)

Build scalable training and inference pipelines that integrate seamlessly into the core platform

Experiment with LLMs, embeddings, and retrieval-augmented generation (RAG) for IT knowledge and workflow automation

Partner with engineers and product managers to define AI-first features that differentiate our platform

Evaluate performance, optimize models, and ensure reliability, scalability, and cost-efficiency of AI systems

Stay current with advances in machine learning, LLMs, and AI infrastructure, and apply them pragmatically

Qualification

Machine LearningNatural Language ProcessingMLOpsPythonPyTorchTensorFlowGraph MLTime-series ForecastingInformation RetrievalStartup Environment

Required

Bachelor's or Master's in Computer Science, AI/ML, or related field; PhD is a plus

Strong software engineering fundamentals (Python preferred) and experience with ML frameworks such as PyTorch or TensorFlow

Experience with one or more of: natural language processing (NLP), large language models (LLMs), information retrieval, graph ML, or time-series forecasting

Understanding of modern MLOps practices: model versioning, deployment, monitoring, and lifecycle management

Comfort working in a fast-paced startup environment with end-to-end ownership