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LivaNova · 2 days ago

HRIS Delivery Manager

Texas, United States

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $140K/yr

5+ years exp

LivaNova is a global medtech company focused on changing lives through innovative healthcare solutions. The HRIS Delivery Manager will lead the operational aspects of the global Workday platform, ensuring effective service delivery and continuous improvement of HR processes while collaborating with HR leaders to enhance the employee experience.

Health CareMedical DeviceNeuroscience

Responsibilities

Lead, develop and mentor the HRIS Delivery team (internal and external resources) to ensure timely and accurate resolution of HRIS tickets (Tier 1 - 3)

Manage ticket management processes, including prioritization, escalation, and resolution tracking

Monitor and report on support service level metrics and ticket insights to ensure service targets are achieved and insights drive process improvements

Ensure consistent and high-quality service delivery across HRIS operations

Partner with external AMS consultants to ensure effective management and utilization of hours

Actively translate ticket reporting into continuous improvements, driving system & process enhancements

Partner with HR Solutions team to design, develop, configure, and implement Workday enhancements based on evolving business needs and stakeholder requirements

Assist in the deployment of new features and modules across Workday

Define test criteria and scripts and perform thorough testing of system modifications to ensure quality assurance

Research and resolve system issues, recommending improvements where applicable

Drive Workday adoption initiatives to promote user self-service as well as come up with new ideas to keep user adoption relevant and effective

Develop and maintain Workday reports to support HR analytics and operational needs

Run audit reports, investigate data errors, identify recurring trends, and take corrective actions to ensure data accuracy and integrity

Collaborate with Talent Analytics team on Workday reporting and data quality efforts

Support integration development between Workday and external systems, including payroll vendors

Monitor and troubleshoot interface issues between HRIS and other internal/external systems

Ensure organizational hierarchy and structure are accurately reflected in Workday and aligned with downstream systems

Support HRIS team in managing compliance with internal SOX controls, GDPR and other data privacy controls

Lead small to mid-size HR technology projects, including planning, execution, and stakeholder coordination

Partner with HR Solutions team to support design, configure and deployment of system projects, including phase X initiatives

Support system release-based testing and contribute to the HRIS & Solutions strategy and workplan

Qualification

Workday HCM configurationHR technology understandingReport WriterSecurity AdministrationBusiness Process ConfigurationData integrityService delivery metricsAnalytical skillsCommunication skillsProject management exposureTeam leadership