Four Seasons Hotels and Resorts · 1 day ago
Front Desk Manager (Shipboard)
Miami, FL
Full-time
Onsite
Mid Level
3+ years expFour Seasons Hotels and Resorts is a luxury hospitality company known for its exceptional guest experiences. The Front Desk Manager is responsible for overseeing the reception area, ensuring guest satisfaction, and managing Guest Service agents while upholding the company's high standards.
HospitalityHotelLeisureRental PropertyTravel
Responsibilities
Responsible for complying with/performing Safety/Environmental/Emergency Response duties as assigned
Reads and acknowledges documents as assigned in FSY Management System
Responsible for the correct handling of work arising daily/per cruise/monthly according to FSY standards
Monitors guest satisfaction and feedback and acts on any complaints or requests
Leads recovery meetings each voyage with all other onboard departments
Supports, coaches and trains Guest Service agents to meet the standards required in their job roles
Keeps and maintains accurate records of discussions/correspondence with Guests and communicates all complaints onboard to Director of Rooms
Investigate and solve Guest complaints and problems and issues refunds/compensation/goodwill gestures in agreement with Director of Rooms & Guest Experience
Monitors work and rest hours and attendance for Guest services ensuring they meet MLC regulations
Responsible for the manner and appearance of the Guest Service Agents always ensuring a professional look
Organizes the preparation and processing of all administrative requirements for Guests throughout the voyage such as embarkation/disembarkation activities
Provides information and general assistance to all Guests when required
Oversees Otalio input
Responsible for L&F cash to be handed over to Finance Manager in timely manner
Responsible for PN application and sending required PN to Guest in timely manner
Responsible for PMS (Otalio) Port and Time update
Ensures that the Guest service agents maintain thorough and up-to-date Guest Service and product knowledge by providing ongoing training
Observes passengers to identify their preferences and adjusts service, accordingly, anticipating passenger needs
Monitors satisfaction and service ratings against annual OBE targets and formulates short term service improvement plans
Meets with Guests on a one-to-one basis as required
Qualification
Required
Minimum of 3-5 years of related experience in luxury hotels and/or onboard cruise line
Familiar with basic shipboard operation
Fluent in written and spoken English and in additional language(s)
Knowledge of general office practices, procedures and equipment
Ability to prioritize tasks and work independently
Strong organizational, interpersonal and communication skills
Ability to interact with senior-level management and owner representatives
Adherence to specific scheduled working hours yet being flexible to operational requirements
Ability to interact professional in an international team
Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment
Easily adapts to change
Must have previous sea going experience
Proficient in MS Office (PowerPoint, Word, Excel and Outlook)
Knowledgeable in using onboard systems like Fidelio, Otalio
Willingness to live and work onboard the Yacht for extended periods, with travel to various international destinations
Preferred
Cruise Ship Experience
Benefits
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms while onboard
Complimentary Employee Meals while onboard
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
H1B Sponsorship
Four Seasons Hotels and Resorts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
Canada NewsWire
2025-12-10
2025-12-10
Company data provided by crunchbase