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Huntington Commercial Bank · 2 days ago

Account Manager 2 - Inventory Finance

Schaumburg, IL

Full-time

Hybrid

Mid, Senior Level

$63K/yr - $124K/yr

5+ years exp

Huntington Commercial Bank is seeking an Account Manager 2 - Inventory Finance to build strong relationships with dealers, distributors, and manufacturers by providing outstanding customer service and support. This role involves managing a larger number of accounts, analyzing dealer accounts, and coordinating with various teams to support growth and ensure compliance with policies.

Financial Services

No H1B

Responsibilities

Credit Line Optimization: The AC 2 is responsible for maintaining the credit needs of a dealer or distributor, which includes identifying, recommending, submitting, and processing credit line increases; managing order requests and credit over-lines within assigned authorities that may exceed that of a AC 1, and processing dealer requests related to credit line carve outs and additional product lines

Account Maintenance: As the primary point of contact for the dealer, the AC 2 will field dealer inquires, process exception reviews related to credit enhancements, business structural changes, dealer location changes, the follow up of financial statements, subordination and inter-creditor agreement and other credit file conditions. In addition, AC 2 will process interest waivers, charge-offs, and prepare any needed communication such as default, acceleration and termination letters to ensure that the dealer’s account is maintained in compliance with HNB-IF policy and procures. The AC 2 may manage dealer repossessions as supervised by CRA 3 or Portfolio Manager

Processing: The AC 2 will work with the processing team in Finance to ensure that the dealer’s funds are applied correctly, balances are cleared timely, and that credit memos from third parties are applied accurately and promptly. The AC 2 will communicate with the dealer to clear any funds held in suspense, process early pay discounts, and communicate requested plan changes, inquiries and corrections via IF's proprietary account management systems. The AC 2 will also process dealer trade in requests and refinances, and third party payoffs using similar systems tools

Account Monitoring & Reporting: The AC 2 will leverage the proprietary account management system and dynamic analytical tools to identify stressed accounts and escalate to management attention with recommendations. The AC 2 will prepare problem loan reports and work closely with Credit and Sales to manage stressed accounts

Communication and Coordination: As the primary point of contact with the dealer, the AC 2 will champion the communication of the dealer's needs, issues and concerns to the appropriate manufacturer contacts, IF Sales, Finance, Credit, and Compliance teams as appropriate

Boarding: The AC 2 will support boarding processes for new dealer applications when required. Activities will include contacting assigned dealers for application submission, processing the application, following the application through underwriting and compliance, and preparing and sending loan documents. The AC 2 will remain the primary contact for the dealer and follow through the entire process until the account is activated to ensure that IF boarding goals are achieved

Special Projects/Travel: Opportunity to engage in process improvement projects at the discretion of Portfolio Manager. Attendance at trade shows and visits to dealers, distributors, or manufacturers may be required. Performs other duties as assigned

Qualification

Account ManagementCredit AnalysisCustomer ServiceData AnalysisCommunication SkillsCritical ThinkingAttention to DetailSelf-MotivatedCross-Functional TeamworkAdaptability

Required

Bachelor's degree or additional 4+ years of account management experience

5+ years experience in account management

2+ years experience in collections or credit analysis

Preferred

Bachelor's Degree in accounting, finance, business, or economics

1+ year of experience in customer service, collections, or credit roles within inventory finance strongly preferred

Strong verbal and written communication skills

Ability to provide excellent customer service, with particular attention for empathy concerning the dealers' needs and concerns and ability to confidently discuss account performance with customers

Ability to analyze qualitative and quantitative data and draw conclusions to solve complex account issues or concerns

A critical thinker with the ability to prioritize

Strong attention to details and inquisitive mindset

Experience in Banking, Equipment / Specialty Finance, or Captive Finance industry in a customer advisory capacity strongly preferred

Demonstrated ability to learn and adapt to new systems, analytical tools, and processes

Self-motivated, self-aware, and self-regulated

Ability to effectively participate in cross functional project teams