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Lume Deodorant · 1 day ago

IT Support Analyst

New York, NY

Full-time

Onsite

Entry, Mid Level

$70K/yr - $80K/yr

2+ years exp

Lume Deodorant is a transformative personal care brand on a mission to normalize body odor. The IT Support Analyst will provide technical assistance and support to end-users for all IT-related issues, ensuring minimal disruption to business operations.

CosmeticsE-CommerceRetail

Responsibilities

Providing technical support via various channels

Troubleshooting issues on both PC and Mac operating systems and common applications

Resolving basic networking problems

Using a help desk ticketing system

Assisting in IT asset inventory

Staying informed on technology trends

Qualification

Windows supportMacOS supportBasic networkingEntra IDGoogle WorkspaceMobile device managementCloud infrastructureScriptingRemote support toolsService managementPatienceEmpathyCustomer service orientationCommunicationProblem-solvingAdaptabilityAttention to detailTime management

Required

Associate's degree in IT or equivalent experience

At least 2 years in IT support

Proficiency in Windows and macOS support

Strong problem-solving skills

Strong analytical skills

Strong customer service skills

Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace

Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP

Expertise in managing and securing mobile devices (smartphones and tablets) within the organization

Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA)

Experience with remote desktop and support software

Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure

Knowledge of scripting languages like PowerShell or Bash to automate routine tasks and increase efficiency

Understanding and willingness to understand Ai tools like ChatGPT, Gemini, Claude

Experience working with a service management system like Freshservice, Jira, Zendesk