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TriHealth · 1 day ago

Practice Telephonic Triage Registered Nurse - Internal Medicine

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

TriHealth is a healthcare organization seeking a Telephonic Triage Registered Nurse to provide nursing care services to various practices. The role involves conducting telephonic assessments, advocating for patients, and ensuring efficient communication among healthcare providers to deliver optimal patient care.

Health CareService IndustryWellness

H1B Sponsor Likely

Responsibilities

Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer to peer coaching

Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality of care activities

Operating in 'Ready' mode during work hours with minimum utilization of 'AUX/Not Ready'. Goal is <20% of total time staffed. Completes patient hand-offs to healthcare team/providers concisely and accurately using SBAR. Completes assigned work requirements utilizing critical thinking and clinical protocols during assessment and triage of patient call/message

Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader

Assesses and triages patient status via phone and EHR. Utilizes approved clinical protocols to support patient disposition or clinical advice. Reviews health maintenance and or specialists documentation/flowsheet. Provides education materials per guidelines

Performs activities that maintains specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports collaborative relationships among the healthcare team and providers. Supports diversity and utilizes cultural competency and age appropriate care when interacting with patients and caregivers

Qualification

Registered Nurse RNClinical NursingBasic Life Support (BLS)Computer SkillsPatient AdvocacyCommunication SkillsCritical Thinking

Required

Associate's Degree in Nursing (Required)

2 - 3 years Clinical Nursing (Required)

Acute Care

Strong Computer Skills

Ability to type and talk at the same time

Knowledge, judgment, and skills derived from the principles of Biological, Physical, Behavioral, Social, and Nursing sciences

Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required

Basic Life Support (BLS) Upon Hire Required

Company

TriHealth

Glassdoor3.6

TriHealth is a unified health system based in Cincinnati, Ohio, United States.

Founded in 1995

Cincinnati, Ohio, USA

10001+ employees

http://www.trihealth.com

H1B Sponsorship

TriHealth has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (4)

2023 (10)

2022 (11)

2021 (9)

2020 (7)