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SECURA Insurance · 1 month ago

Claims Customer Service Representative

Neenah, WI

Full-time

Hybrid

Entry Level

2+ years exp

SECURA Insurance is transforming the insurance experience by prioritizing authenticity and customer service. The Claims Customer Service Representative serves as the first point of contact for customers, managing claims up to $5,000 and providing support to both internal and external clients.

Financial ServicesInsurance

Work & Life Balance

Responsibilities

Uphold the highest level of service orientation toward all customers and comply with awesome customer service telephone expectations including 'Mountain Standard Time (after regular hours)' coverage. Covering these hours can alter starting the day at 8:30/9:30 AM CST to 5:30/6:30 PM CST depending on Daylight Saving time for AZ

Process initial file set-up of Personal and Commercial Lines and Workers’ Compensation claims

Assign losses to appropriate P&C Claims Associates, make first contact with insureds; create health tickets for WC Claims

Assist in support of claims associates

Index and batch incoming and outgoing correspondence through the ImageRight system

Process claim checks and claim payments as needed

Other duties as needed