Vanguard EMS ยท 1 month ago
Customer Product Specialist
Beaverton, OR
Full-time
Onsite
New Grad, Entry LevelVanguard EMS, Inc. is a service-oriented company focused on customer satisfaction through advanced technology and manufacturing capabilities. The Customer Product Specialist will manage customer transactions and coordinate resolutions to ensure customer needs are met effectively.
ElectronicsManufacturingSupply Chain Management
Responsibilities
Manage transactions for customer NPI process; collect and audit all needed information from customer
Initiate NPI's and CO's in Agile
Conduct NPI meetings to plan introduction of product
Conduct first-article debrief and convert product to production status
Receive and audit engineering change orders from customers
Coordinate business analysis to determine best timing and potential impact of CO
Coordinate effective implementation of CO's and product phase-out process
Issue and control Return Material Authorizations (RMA's) for warranty returns
Issue, quote, coordinate and control product projects for non-warranty
Coordinate and communicate with customer regarding customer-owned equipment
Establish and maintain master customer files
Responsible for set-up and maintenance of all part, BOM, point-of-use, and product pricing data
Cross-training in other accounting functions for role coverage and perform other duties as assigned
Qualification
Required
Advanced proficiency in computer systems, including Microsoft Excel (vlookups, etc), Office, Outlook
Good overall understanding of circuit board assembly manufacturing processes and systems
Knowledge of Documentation Control and MRP Systems
Ability to work in team environment with customer order management, buyers and production personnel
Good communication skills - both written and oral, for internal and customer communication required
Ability to make commitments and provide visibility of progress
Positive attitude, and ability to work well under deadlines in a dynamic work environment
Service-orientation and ability to negotiate with customer and internally to provide excellent service
High School Diploma, GED or equivalent
Preferred
Previous customer service experience in a manufacturing environment
Benefits
Medical, Dental & Vision
401K (with employer match)
Paid time off
Paid holidays
Profit sharing
Company
Vanguard EMS
Vanguard EMS is a premier Electronics Manufacturing Services Company focused on providing leading edge turnkey manufacturing & test services
Founded in 1988
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Floyd Sutz
CEO and Chairman
Company data provided by crunchbase