Zenni Optical · 1 month ago
Lab Expeditor, Customer Service (Weekend Shift)
Obetz, OH
Full-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrZenni Optical is a global brand focused on making prescription eyewear affordable and accessible. The Lab Expeditor plays a crucial role in the Customer Service team, ensuring high-quality service and acting as a liaison between the Customer Service department and the onsite Inspections team.
E-CommerceFashionHealth CareRetail
Responsibilities
Resolve customer issues identified by the lab. The resolution includes but is not limited to self-resolution through research and/or direct customer contact
Identify process improvements relating to inspections
Queue management of return to sender orders and inspections order
Collaborate with the shipping team on issues affecting customers and review orders with shipping issues where outreach and/or refund is needed
Serve as the point of contact on the Customer Service team to address internal questions between our global CS team
Collaborate with the inspections team on best practices for shipping and expediting orders
Resolve escalations and maintain ongoing operational processes
Proactively reach out via email and voice to customers for those who faced a negative experience during a service interaction
Qualification
Required
Proficient in Google Suite and comfortable working with different technologies
Ability to work on a weekend shift
Strong aptitude for engaging with customers and providing service
Excellent communication and interpersonal skills
Strong problem-solving skills and ability to think creatively
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong attention to detail and organizational skills
Ability to work independently and in a team environment
Ability to build and maintain customer relationships (internal and external)
Preferred
Willingness to work rotational and weekend shifts as needed
Benefits
Annual Bonus Program
Healthcare: 100% premiums covered for medical, dental, and vision for employees (50% for dependents)
Basic Life and AD&D with option for additional voluntary coverage
Short and long term disability coverage
401k with up to 4% match
EAP and Spring Health that gives you and dependents access to free therapy and coaching
Free access for you and your family to our digital wellness platform - Wellness Coach
Generous PTO in addition to our Week of Zen - the time between Christmas and New Year’s to relax and recuperate
Fully Paid Parental Leave - 16 weeks for birthing and non-birthing parents
Family forming & fertility support and services through Maven
Annual Zenni Gift Card - to use towards our products!
Company
Zenni Optical
Leader in Online Prescription Eyewear
Founded in 2003
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Ting
Chief Technology Officer
Kayla Castro
Senior Manager, Affiliates & Partnerships
Recent News
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