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monday.com · 1 day ago

Customer Success Manager

Atlanta, GA

Full-time

Hybrid

Mid Level

3+ years exp

monday.com is a global software company transforming how businesses run. The Customer Success Manager will build strong relationships with clients, serve as the main point of contact, and empower customers to achieve their goals using the monday.com platform.

Computer Software

Growth Opportunities

No H1B

Responsibilities

Build strong relationships with our clients to understand their needs and ensure their success with monday.com

Serve as the main point of contact and liaison between clients and the rest of the monday.com team

Empower customers to connect their goals and challenges with the solution in monday.com

Take ownership of new accounts and manage their onboarding

Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale

Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product

Stay in touch with clients to ensure that they're realizing the full potential of monday.com

Build, own, and execute client success and engagement plans

Navigate client organizations to uncover additional product applications & opportunities for partnership

Spearhead internal cross-functional improvement projects

Represent voice of the customer and influence product development roadmap

Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

Qualification

B2B SaaS experienceCustomer success managementAccount managementStrategy consultingEmpathyWritten communicationVerbal communicationPresentation skillsInitiativeAdaptability

Required

3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes

Superb written and verbal communication skills

Positive attitude, empathy, and high energy

Ability to take initiative and adapt

Strong customer-facing and presentation skills with the ability to establish credibility with executives

Some travel included for customer visitation

BA or BS degree

Preferred

Prior experience in strategy consulting - advantage

Benefits

Flexible work

Wellness and mental health support

Company

monday.com

Glassdoor4.4

The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need.

Founded in 2012

Tel Aviv, Israel, IL

1001-5000 employees