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LanguageLine Solutions · 1 week ago

Regional Support Executive

California, United States

Full-time

Hybrid

Entry Level

$70K/yr - $70K/yr

1+ years exp

LanguageLine Solutions is seeking a Regional Support Executive to support the Strategic Account Executives in the West region. This role involves extensive travel and focuses on implementing solutions, ensuring client satisfaction, and managing accounts.

Language LearningNatural Language ProcessingTranslation Service

No H1B

Responsibilities

Working in consultation with the Regional Vice President and the Strategic Account Executive, to implement all LLS solutions which will include over-the-phone-interpreting (OPI) and video services at new and existing client facilities

Through regular contact with client base, ensure clients have adequate materials and knowledge to effectively use all LLS solutions

Work with Strategic Account Executive’s and Regional Vice President to grow existing business within region

Work with Strategic Account Executive’s to manage and maintain all accounts in prescribed area

Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction

Qualification

Customer RelationsSales AbilityPresentation SkillsBasic Computer SkillsBachelor's DegreeOralWrittenDiversity OrientedEnthusiasticEthicalAutonomyCommunicationGoal OrientedInterpersonalInitiative

Required

Bachelor's Degree (four-year college or university) required

One to three years related experience

Must possess valid US driver's license and have good driving record

Basic computer skills are required, including the ability to use e-mail, develop and manage spreadsheets, ability to develop critical elements of customer reporting needs and communicate them appropriately

Ability to work independently with minimal supervision

Ability to communicate effectively with others, using the spoken word

Ability to communicate in writing clearly and concisely

Ability to take care of the customers' needs while following company procedures

Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type

Ability to bring energy to the performance of a task

Ability to demonstrate conduct conforming to a set of values and accepted standards

Ability to focus on a goal and obtain a predetermined result

Ability to make decisions or take actions to solve a problem or reach a goal

Ability to get along well with a variety of personalities and individuals

Ability to effectively present information publicly

Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea

Frequent standing for extended periods of time; walking, frequent sitting (vehicle and/or healthcare setting), frequent need to handle materials, reach outward, and occasional need to reach above the shoulder

Occasional need to lift/carry up to 50 pound items/boxes, occasional need to squat or kneel

Vision (near & distance, color); sense of sound (ability to hear customers)

60% travel is required including California, Arizona, and Colorado