Westgate Resorts · 5 hours ago
Front Desk Agent
Orlando, FL
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrWestgate Resorts offers you the opportunity to welcome guests to our beautifully landscaped property in Lake Buena Vista near world-famous theme parks. As a Front Desk Agent, you will be an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.
CasinoHospitalityResorts
Responsibilities
Greet guests warmly upon arrival, facilitating smooth check-in procedures
Efficiently register guests, ensuring accurate information and assigning suitable rooms
Issue room keys and provide necessary instructions to the guest
Manage telephone communications by transmitting and receiving messages professionally
Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance
Maintain up-to-date records of room availability and guest accounts for efficient management
Handle billing procedures, including computing bills, collecting payments, and providing change
Take reservations and confirm bookings promptly and accurately
Record and post charges to guest ledgers, including room rates and additional services
Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests
Conduct nightly bucket checks to ensure guest satisfaction and comfort
Demonstrate active listening skills and provide effective solutions to guests' concerns and issues
Qualification
Required
Must be to lift to 15lbs
Must be able to stand for long periods of time
Excellent customer service skills
Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
Required to pass a background check, drug test, and prove eligibility to work in the United States
Benefits
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Company
Westgate Resorts
Westgate Resorts is a resort company.
Founded in 1982
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$206M2024-06-11Debt Financing· $206M
Leadership Team
Mark Waltrip
COO
Adolfo Vasquez
Senior Manager Partnerships & Distribution Hotel Sales & Marketing
Recent News
2026-01-22
The Orlando Sentinel
2026-01-03
Company data provided by crunchbase