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KeyBank · 1 month ago

Lead Teller - Bilingual Spanish Preferred

West Haverstraw, NY

Full-time

Onsite

Mid Level

$18.75/hr - $24.52/hr

3+ years exp

KeyBank is committed to serving the financial needs of its communities. As a Lead Teller, you will enhance client relationships by providing quality service, resolving client issues, and coaching other tellers to improve operational effectiveness.

Banking

Responsibilities

Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially

Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting

Acts as a resource to identify and resolve more complex client servicing issues

Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker

Assists clients in achieving their financial goals and objectives through the use of financial wellness tools

Attends and participates in in-person morning huddles and end-of-day debriefs

Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines

Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures

Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings

Supports the Branch Manager in onboarding and training new Tellers to the team

Work on Saturdays as directed by management

Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key

Qualification

Client relationship skillsCash handlingLeadershipWindows applicationsSales skillsFinancial educationTime managementOrganizational skillsIntegrityTeamwork