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STRS Ohio · 9 hours ago

Benefits Counseling Support Assistant

Columbus, OH

Full-time

Onsite

Entry Level

$22.69/hr - $22.69/hr

3+ years exp

STRS Ohio is one of the nation’s largest retirement systems, serving over 500,000 active, inactive, and retired public-school teachers. The Benefits Counseling Support Assistant will provide administrative support to the counseling department, ensuring efficient operations and assisting counselors in delivering accurate and timely services to members.

AssociationFinancial ServicesNon Profit

Responsibilities

Provide administrative support to the counseling department to include, but not limited to: Ensuring appropriate coverage at the counseling receptionist desk, greeting members as they arrive for scheduled appointments, responding to basic inquiries regarding benefits and services in accordance with 3307 R.C. and State Teachers Retirement System of Ohio (STRS Ohio) administrative rules, accepting member forms and reviewing for completeness and tracking and assigning walk in appointments

Accountable for the indexing and sorting of counseling documents and attachments sent to the ContactUs mailbox for importing into the STRS Ohio pension processing system

Prepare materials for counselor use during field travel and unpack upon return

Maintain the daily counseling schedule with time off requests, assigned sessions, requested appointments, schedule changes and member education meetings to ensure appropriate staffing levels

Prepare the counseling daily workload by assigning appointments, meetings, and phone duty for counselors in addition to notifying staff of any changes to the schedule including same day/next day appointments

Qualification

Customer service experienceMicrosoft Office proficiencyOrganizational skillsAttention to detailIndependenceTeamworkFlexibility

Required

High school diploma or equivalent required

Three years' customer service experience required

Good organizational skills and a high degree of accuracy and attention to detail required

Proven ability to operate Microsoft Office programs and standard office equipment required

Ability to work independently and in a team environment while meeting deadlines with minimal direct supervision required

Ability to lift and move parcels of up to 50 pounds required

Excellent work record of attendance, punctuality and the ability to maintain a flexible work schedule to meet business needs. Occasional evening, weekend and non-regular work hours may be required