Adobe · 1 day ago
Sr. Community Engagement Strategist
United States
Full-time
Remote
Mid, Senior Level
$97K/yr - $180K/yr
7+ years expAdobe is a company focused on changing the world through digital experiences. They are seeking a Senior Community Engagement Strategist to lead customer engagement within Adobe Express Community Forums, enhancing the community experience and driving meaningful interactions through content creation and customer advocacy.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Develop and lead Express’ community forum strategy and drive initiatives that nurture a vibrant creative community, increase engagement, and foster belonging among customers and advocates
Respond to and resolve customer questions, issues, feedback, etc. and proactively create, publish, and curate content in our community forums that meet target metrics and goals
Create engaging content for the community forums, including posts, announcements, videos, and other activities about products, features, workflows, and standard processes
Drive product fixes and improvements by amplifying customer voice through data, feedback and insights across Care teams
Modernize community support by leveraging AI and digital innovation to scale engagement
Identify, attract, and grow relationships with external experts, partners, and passionate advocates to enrich community forum knowledge and elevate brand influence
Lead all aspects of Community forum operations, proactively finding opportunities to optimize operational health, engagement, and insights to inform strategy
Develop ongoing and deep product and domain expertise through hands-on learning and projects that benefit surrounding groups and teams
Mentor junior members to develop engaging content and effectively support customers
Ensure team and community adherence to quality standards, guidelines and metrics
Qualification
Required
7+ years of experience developing community forums strategy and driving initiatives end-to-end with measurable outcomes in a fast-paced environment
Demonstrated experience in building and managing engaged online communities. Has a track record of encouraging meaningful growth and dedication. Also experienced in communities like Reddit and Discord
Strong operational management skills, including the ability to monitor key metrics, proactively identify issues or areas for improvement, and develop and implement effective action plans to drive results
Exceptional written and verbal communication skills, with the ability to facilitate conversations, inspire advocates, and manage challenging situations with empathy
Strong analytical mindset: adept at using data, insights, and sentiment analysis to measure engagement, influence strategy, and report on community impact
Experience building partnerships alongside outside specialists, influencers, and advocates as well as internal product, support, and business leaders and interested parties
Deep understanding of customer lifecycle, engagement metrics, and business alignment for outcomes shaped by user involvement
Comfortable multitasking, adapting to change, and collaborating across disciplines in a fast-paced, dynamic environment
Proficiency with major community, analytics, and customer engagement platforms and tools such as Gainsight, Khoros, Sprinklr, etc
Preferred
Expertise in creative fields (e.g. photography, graphic design, etc.), applications, and common tools and workflows
Expertise in using and training others in genAI or automation tools for content creation, issue resolution, and effective community engagement
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-08
Company data provided by crunchbase