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Block · 1 day ago

Consumer Protection Compliance Program Manager, Customer Remediation

San Francisco Bay Area

Full-time

Hybrid

Mid, Senior Level

$129K/yr - $194K/yr

6+ years exp

Block is a company focused on economic empowerment and is seeking a Consumer Protection Compliance Remediation Manager. This role will build an enterprise-wide remediation framework to ensure customer-impacting issues are identified, corrected, and prevented from reoccurring.

Financial Services

H1B Sponsor Likely

Responsibilities

Design Block’s remediation framework, including policies, procedures, and governance standards that guide how customer-impacting compliance issues are assessed, corrected, and reported

Oversee the execution of specific remediation programs, ensuring they meet regulatory expectations and achieve fair, consistent outcomes for affected consumers

Collaborate with cross-functional partners including Legal, Risk, Engineering and Operations to ensure appropriate root cause analysis, issue remediation, and documentation of corrective actions

Communicate effectively to senior leadership and other stakeholders, ensuring transparency and accountability across programs

Implement effective issue escalation and decision documentation processes, ensuring key remediation decisions are approved, recorded and actioned appropriately

Evaluate the effectiveness of remediation programs, identifying opportunities to improve controls, prevent recurrence, and strengthen customer trust

Partner closely with the UDAAP Program Manager to ensure that “lessons learned” from remediation activities are fed back into preventive compliance measures, policy updates, and training

Stay up to date on regulatory guidance and industry best practices related to customer remediation and consumer harm mitigation

Qualification

Compliance experienceRisk managementRemediation oversightConsumer protection regulationsAnalytical skillsCross-functional collaborationDocumentation skillsInfluence skillsCustomer advocacyCommunication skills

Required

6+ years of experience in compliance, risk management, or remediation oversight within financial services or fintech

Demonstrated ability to develop and operationalize frameworks for issue remediation, customer restitution, or corrective action programs

Deep understanding of consumer protection regulations (UDAAP, EFTA, Reg E, Reg Z, BSA/AML, or related frameworks)

Proven experience managing cross-functional programs with Legal, Risk, Engineering and Product partners in a complex, fast-paced environment

Strong analytical and documentation skills with the ability to assess root causes, design fair outcomes, and translate findings into actionable program improvements

Excellent communication and influence skills, with experience presenting to senior leadership and regulators

A passion for ensuring customers are treated fairly and transparently

Preferred

Experience working across multiple global regions such as the UK, Canada, and Australia is a strong plus

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Block

Glassdoor3.9

Block is one company built from many blocks, all united by the same purpose of economic empowerment.

Founded in 1990

Oakland, California, US

10001+ employees

https://block.xyz/

H1B Sponsorship

Block has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)