Minit Charger · 1 month ago
Tech Support Specialist - EV Charging Systems
Chandler, AZ
Full-time
Onsite
Mid Level
3+ years expMinit Charger is a company that develops cloud-connected solutions for electric vehicle charging. They are seeking a Technical Support Specialist to troubleshoot hardware and software issues, support field technicians and customers, and ensure the reliability of their charging infrastructure.
BatteryEnvironmental ConsultingRenewable Energy
Responsibilities
Serve as the primary point of contact for technical inquiries from customers, installers, and internal teams
Provide real-time troubleshooting for EV chargers, backend management platforms, networking equipment, and energy management systems
Assist field technicians with onsite diagnostics, configuration, and commissioning of charging stations
Diagnose and resolve issues related to connectivity (Wi-Fi, Ethernet, 4G/5G), charging session failures, authentication, power delivery, and firmware/software errors
Guide customers through safe procedures such as resets, power cycles, and configuration updates
Escalate complex issues to engineering or product teams with clear documentation and root-cause analysis
Monitor charging station performance, identify anomalies, and proactively address potential failures
Maintain detailed case records, logs, and knowledge base articles
Track recurring issues and contribute to product improvements or feature requests
Work closely with engineering, deployment, product, and quality teams to resolve systemic issues
Provide feedback on installation best practices and contribute to field support documentation
Participate in cross-functional meetings to improve the reliability and usability of our solutions
Qualification
Required
3-5+ years in technical support, field service, or systems troubleshooting (preferably in EV charging, electrical/electronics, and IoT environments)
Understanding of electrical/electronic systems related to charging architecture. (AC/DC, High/Low voltages, schematics)
Experience working with networked hardware (TCP/IP, DHCP, firewalls, VPNs, cellular connectivity)
Strong problem-solving skills and ability to communicate complex concepts clearly
Comfortable using ticketing systems, remote diagnostic tools, and monitoring platforms
Preferred
Knowledge of EVSE standards such as OCPP, OpenADR, ISO 15118, or related protocols
Familiarity with SaaS platforms, Linux-based systems, and embedded firmware
Electrical certifications, EV charging installation experience
Experience in renewable energy, smart grid, or energy management technologies
Benefits
Product training on Minit charging technologies, protocols, and diagnostic tools.
Growth opportunities in a rapidly expanding industry.
Competitive compensation, benefits, and professional development support.
401K
Company
Minit Charger
Minit Charger provides a comprehensive line of battery, charger, and equipment management products and solutions for various applications.
11-50 employees
H1B Sponsorship
Minit Charger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Early StageLeadership Team
Arun Patel
Chief Executive Officer
Company data provided by crunchbase