Perficient · 1 day ago
Senior Product Owner with Customer Service and Acqueon-Dialer campaign management experience
United States
Full-time
Remote
Senior Level, Lead/Staff
$65K/yr - $150K/yr
10+ years expPerficient is a global AI-first consultancy that partners with innovative enterprises to deliver business results through AI. The Senior Product Owner will lead initiatives, collaborate within an Agile Scrum team, and ensure the execution of dialer campaigns while managing client interactions and understanding business requirements.
ConsultingInformation TechnologyInternetMarketing
Responsibilities
Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance
Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements
Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog
Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals
Conduct and oversee UAT sessions with business partners to validate new functionality
Provide production support for incident resolution and defect management
Create and deliver professional presentation decks to communicate new or enhanced capabilities to business stakeholders
Leverage data to tell a clear, compelling story and support informed decision-making
Qualification
Required
10+ years of working experience as a Product Owner who is used to working in a high performing Scrum environment
2+ years of consulting industry experience, with strong relationship management, and account management experience
Extensive experience in Customer Service environments, with hands-on experience in dialer operations
Strong understanding of Agile methodologies, including sprint planning, backlog grooming, and cross-functional collaboration
Excellent written and verbal communication skills, with the ability to influence and engage across all levels of the organization
Task ownership and Accountability of product processes and deliverables
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution
Familiarity with AI-enhanced platforms is a plus
A solid understanding of AI capabilities and limitations including ethical considerations is expected
Certification - Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO)
Experience with identifying and reporting on key performance indicators to help visualize efficacy of product enhancements
Expertise in product backlog tools
Preferred
Acqueon Dialer platform experience (highly preferred)
Twilio integration or communication platform experience
Healthcare industry background
Company
Perficient
Perficient is an IT consulting firm that helps companies adapt their systems to third party software products that use internet.
5001-10000 employees
H1B Sponsorship
Perficient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (154)
2024 (147)
2023 (156)
2022 (196)
2021 (175)
2020 (223)
Funding
Current Stage
Public CompanyTotal Funding
$65.3M2024-05-05Acquired
2024-01-17Post Ipo Equity· $4.44M
2022-10-17Post Ipo Equity· $5.18M
Leadership Team
Ed Hofffman
Senior Vice President, North America Business Operations
Hari Madamalla
Vice President
Recent News
2025-11-10
Dallas Innovates
2025-10-11
Company data provided by crunchbase