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ASSA ABLOY Group · 3 days ago

Product Support Technician II

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, the global leader in access solutions. The Product Support Technician II will provide telephone support for access control and security systems, troubleshoot issues, and ensure high-quality customer service experiences.

BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home

H1B Sponsor Likely

Hiring Manager

Montavious D. Brinson, SHRM-CP

Responsibilities

Provide technical support via inbound calls from customers

Understand the product line and installation process

Serve as a technical resource for customers and installation technicians in the field

Troubleshoot and resolve various technical support issues, including both hardware and software

Punctuality and reliability are critical to success

Ensure electronic records are created and updated for all customer communications

Build and maintain a customer-facing and internal knowledge base

Creating, maintaining, and delivering training to our dealer community as needed

Qualification

Technical supportTroubleshooting hardwareTroubleshooting softwareMicrosoft SQL ServerLow-voltage electronicsAnalytical skillsMulti-tasking skillsOrganizational skillsCommunication skillsWork ethic

Required

Ability to perform in-depth troubleshooting of proprietary software and hardware for access control systems remotely

Strong analytical, organizational, and multi-tasking skills

Effective troubleshooting skills

Excellent listening and communication skills, both verbal and written

Strong work ethic - punctuality and team interaction are critical

Basic knowledge of Electrical principles and low-voltage electronics, including wiring and wireless communications

2+ year prior Support center experience

Preferred

Knowledge of Microsoft SQL Server and Database preferred

Creative, positive, and high-energy individual with a hands-on mentality and excitement for new technologies and emerging trends

Benefits

Hands-On Training: You'll receive direct, hands-on training, ensuring you gain the skills and confidence to succeed in this role.

Supportive Leadership: A collaborative and accessible leadership team with an open-door policy.

Work-Life Balance: We value work-life balance and offer flexible working hours to help you manage your time effectively.

Career Development: Learning and growth opportunities to build your future.

Generous Total Rewards Package: Competitive pay, benefits, and wellness resources.

Company

ASSA ABLOY Group

Glassdoor3.7

ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.

Founded in 1994

Stockholm, Stockholms Lan, SWE

10001+ employees

http://www.assaabloy.com/en/com

H1B Sponsorship

ASSA ABLOY Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)