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Singleton Schreiber · 1 month ago

IT Help Desk Support Specialist I

Albuquerque, NM

Full-time

Onsite

Entry Level

$25/hr - $28/hr

2+ years exp

Singleton Schreiber, LLP is seeking an IT Help Desk Support Specialist to provide technical and systems support to their New Mexico offices and other locations. This role involves troubleshooting desktop/laptop issues, managing helpdesk tickets, and maintaining IT infrastructure while offering a unique opportunity to work with various technologies.

AdviceLaw EnforcementLegal

Responsibilities

Provide in person virtual support for desktop/laptop issues, including hardware, software, and peripheral troubleshooting

Respond to and resolve helpdesk tickets in a timely and professional manner

Set up and deploy computers, monitors, keyboards, and other hardware for new hires and office locations

Install, configure, and troubleshoot Windows, Microsoft Office Suite, Zoom, Adobe, SharePoint, RingCentral and legal-specific applications (e.g., Filevine, NetDocuments, Relativity, SmartAdvocate, Everlaw, CaseAnywhere, etc.)

Assist with user account creation, password resets, and access rights using Active Directory, Microsoft 365, and other systems

Maintain IT asset inventory and documentation of procedures

Maintain software, hardware, and networks across all office locations

Ensuring the security and efficiency of IT infrastructure through monitoring and maintenance of firewalls and network configurations

Acting as a self-starter and independent worker who can drive projects forward

Creating, documenting, and implementing strategies for improving IT processes and systems

Travel to various office locations to support on-site infrastructure needs and desktop support

Qualification

Desktop support experienceTroubleshooting toolsActive DirectoryInformation Technology degreeProblem-solving skillsCommunication skillsProject management skills