Apply on Employer Site

Stedi · 1 month ago

Enrollment Strategy & Operations - Team Lead

United States

Full-time

Remote

Senior Level

Stedi is a pioneering healthcare clearinghouse that focuses on modern API interfaces to facilitate essential transactions in the healthcare sector. The Enrollment Strategy & Operations Team Lead will oversee the transaction enrollment operations, ensuring a seamless experience for customers and their providers while managing a team and improving operational processes.

B2BHealth CareInformation Technology

Responsibilities

Lead the day-to-day operations of our transaction enrollments program

Manage the team and hire exceptional talent as we scale

Interface with customers, intermediary clearinghouses, and payers on a daily basis in order to get enrollments approved, improve the systems, and scale the operation

Create and grow a content management system of payer-specifc enrollment steps and feed those steps back into the product and system that you operate

Collaborate with product to define and ship requirements to improve the enrollments product, both the external version and internal tooling that supports

Measure the performance of your system by defining metrics, and driving those metrics to levels not achieved by other clearinghouses

Troubleshoot enrollment issues, solve root causes, and manage customer-related escalations relating to missing ERAs