Mountain View Hospital · 1 month ago
BUSINESS OFFICE - CUSTOMER SERVICE REPRESENTATIVE
Idaho Falls, ID
Full-time
Onsite
New Grad, Entry Level
0+ years expMountain View Hospital is looking for a Customer Service Representative to join their team. The role involves collecting accounts receivable, establishing payment arrangements with patients, and providing excellent customer service to ensure a positive billing experience.
Health CareHealth DiagnosticsHospital
Responsibilities
Collects delinquent accounts, establishes payment arrangements with patients, and follows up to ensure that delinquent accounts are being paid
Evaluates unpaid accounts. Works with collection agency and small-claims court action accounts
Handles all bankruptcy accounts
Follows phone etiquette policy at all times. Ensures patient feel heard, understood and follows through on all patient needs. Excellent Customer Service skills a must
Answers incoming calls from patients and other departments with inquiries regarding patient accounts
Sets up all payment arrangement on accounts and monitors them to make sure they are paying as agreed
Works on payment arrangements with self-paying accounts that are overdue. Types and mails collection letters and review accounts on a scheduled basis. Telephones those who do not respond to letters. Records all transactions and correspondence on account
Records payments received on account and notifies collection agency of amounts received
Prepares bad debt report to send to outside agency
Handles all medical liens
Handles all patient financial applications on patient applying for hospital assistance; mails approval or denial letters
Accepts and completes other duties assigned
Qualification
Required
High school diploma or general education degree (GED)
One to three months related experience and/or training; or equivalent combination of education experience
Ability to use hospital information system, and operate basic computer functions and software
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of the organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Ability to work well with others
Benefits
Medical, Dental and Vision Insurance
Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
Retirement Plans (401K with up to 6% match)
Earned Quarterly Bonus Program
Education Reimbursement Program
Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
Company
Mountain View Hospital
Mountain View Hospital focuses on the well-being of the community with inpatient, outpatient, diagnostic and rehabilitative service.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.4M2025-12-08Undisclosed· $3.4M
Leadership Team
Troy Brumfield
Chief Medical Officer
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