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Mammoth Brands · 1 day ago

IT Support Analyst

New York, NY

Full-time

Onsite

Entry, Mid Level

$70K/yr - $80K/yr

2+ years exp

Mammoth Brands is a modern CPG company focused on creating better products and experiences. The IT Support Analyst will provide technical assistance and support to end-users for all IT-related issues, ensuring minimal disruption to business operations.

CosmeticsMen'sPersonal Care and Hygiene

H1B Sponsor Likely

Responsibilities

Providing technical support via various channels

Troubleshooting issues on both PC and Mac operating systems and common applications

Resolving basic networking problems

Using a help desk ticketing system

Assisting in IT asset inventory

Staying informed on technology trends

Qualification

Windows supportMacOS supportBasic networkingEntra IDGoogle WorkspaceMobile device managementCloud infrastructureScriptingAutomationService Management ExperiencePatienceEmpathyCustomer service orientationPrioritizationCommunicationProblem-solvingAdaptabilityContinuous learningAttention to detailTime management

Required

Associate's degree in IT or equivalent experience

At least 2 years in IT support

Proficiency in Windows and macOS support

Strong problem-solving skills

Strong analytical skills

Strong customer service skills

Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace

Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP

Expertise in managing and securing mobile devices (smartphones and tablets) within the organization

Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA)

Experience with remote desktop and support software

Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure

Knowledge of scripting languages like PowerShell or Bash to automate routine tasks and increase efficiency

Understanding and willingness to understand Ai tools like ChatGPT, Gemini, Claude

Experience working with a service management system like Freshservice, Jira, Zendesk

Excellent verbal and written communication

Strong analytical and critical-thinking skills

Patience and empathy

Customer service orientation

Ability and willingness to learn new technologies and adapt to new processes

Meticulousness for tasks like documenting processes and performing system backups

Ability to handle multiple support requests simultaneously and prioritize them based on urgency and business impact

Benefits

Medical, dental, and vision coverage

401k match

Equity in Mammoth Brands

Flexible time off and working hours

Wellness and L&D stipends

4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years

20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood

Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop

Free products from all of our brands

Company

Mammoth Brands

Mammoth Brands manages brands like Harry's, Flamingo, Lume, and Mando, offering personal care and hygiene products.

New York, New York, USA

501-1000 employees

https://www.mammothbrands.com

H1B Sponsorship

Mammoth Brands has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)