Insulet Corporation · 3 days ago
Staff Software Engineer, Incident Management (Hybrid - Acton, MA)
San Diego, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$148K/yr - $222K/yr
7+ years expInsulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes through its Omnipod product platform. The Staff Software Engineer – Incident Management will enhance the company's ability to respond to major incidents impacting its platform and services, focusing on engineering solutions for incident detection, response, and resolution.
Health CareMedicalMedical Device
Responsibilities
Driving the incident management process and coordinating efforts with all teams involved, including SRE, R&D, IT, vendors, and stakeholder, in resolving the incident
Responding to incidents and initiating the incident management process
Prioritizing incidents according to their urgency and business impact
Coordinating response efforts and collaborating with the incident response team to ensure that all protocols are diligently followed
Communicating with internal stakeholders on major incidents and impacts
Producing documents that outline incident timelines and actions taken during the incident
Coordinating post-incident RCAs with responders and SMEs and communicating to stakeholders
Design and implement automation for incident detection, triage, and resolution
Develop and maintain runbooks, playbooks, and tooling to streamline incident response
Collaborate with Incident Managers to improve processes and reduce Mean Time to Recovery (MTTR)
Participate in major incident response efforts, providing technical leadership during high-severity events
Lead post-incident reviews and implement preventive measures to avoid recurrence
Contribute to continuous improvement of incident management frameworks and best practices
Partner with SRE and development teams to embed reliability and resilience into system design
Qualification
Required
Strong understanding of incident management principles and frameworks (e.g., ITIL)
Hands-on experience with incident response in complex, distributed systems
Hands-on experience with conducting post-incident review (blameless post-mortem) sessions
Strong understanding of cloud computing platforms (e.g., AWS, Azure, GCP) and container orchestration technologies (e.g., Kubernetes)
Hands-on experience with monitoring and alerting tools (e.g., Datadog, PagerDuty, Prometheus, Grafana)
Strong communication and leadership skills, with the ability to collaborate effectively with cross-functional teams
Ability to work under pressure and make decisions during high-impact incidents
Excellent troubleshooting and problem-solving skills
Bachelor's degree required (preferred field of study: Computer Science, Engineering, or related field)
7+ years of experience in software engineering, operations, or reliability roles
Minimum 3+ years focused on incident management or operational resilience
Proven track record of improving incident response processes and reducing MTTR
Preferred
Experience with cloud platforms (AWS, Azure, or GCP)
Understanding of compliance and security requirements in regulated environments
Ability to mentor others on incident response best practices
Proficiency in scripting or automation (Python, Bash, or similar) for operational tasks
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs
Company
Insulet Corporation
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.
1001-5000 employees
H1B Sponsorship
Insulet Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (43)
2023 (19)
2022 (33)
2021 (41)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$629.5MKey Investors
DeerfieldOrbiMedAlta Partners
2025-03-18Post Ipo Debt· $450M
2009-03-16Post Ipo Debt· $60M
2007-05-15IPO
Leadership Team
Ashley McEvoy
President & Chief Executive Officer
Ana Maria Chadwick
Chief Financial Officer
Recent News
2025-12-20
2025-12-17
Company data provided by crunchbase