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Penn Medicine, University of Pennsylvania Health System · 2 months ago

Surgical Services Coordinator (Skincare and Aesthetic Services Coordinator)

Bryn Mawr, PA

Full-time

Onsite

Mid, Senior Level

5+ years exp

Penn Medicine is dedicated to providing high-quality patient care and innovative research. The Surgical Services Coordinator will support the medical aesthetician and manage various administrative tasks related to skincare and aesthetic services, ensuring exceptional service to patients while promoting and growing the services offered.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Directly support medical esthetician provider as well as APPs providing skincare and cosmetic injectables services

Oversee provider schedules including scheduling appointments, managing patient requests and questions, coordinating clinical schedules

Demonstrate knowledge of cosmetic and skin care products and services, aesthetic surgical and nonsurgical interventions

Possess strong communication skills, attention to detail, and a passion for helping individuals improve their appearance and confidence

Promote and sell cosmetic skincare products and services to patients

Provide detailed information to patients about aesthetic procedures and after-care

Discuss financial responsibilities with patients relating to cosmetic procedures and skincare products

Order skin care and other related inventory for the practice and assures all are current and properly stored; maintain aesthetic device records, maintenance service requirements, and training schedules

Submits purchase orders, submits invoices for payment, works closely with purchasing and accounts payable teams; monitors payment processing to vendors to ensure timely payment

Participate in program and service development efforts including website and social media promotional activities

Communicate and collaborate with the cosmetic team regarding patient care and service updates

Stay up to date and educated on skin care innovations and current practice guidelines

Other duties as assigned to support the cosmetic services team and division of plastic surgery

Independently owns, prioritizes and initiates implementation of assigned work functions

Participates in and supports select projects to be determined by leadership

Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients

Assists providers with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary

Provides coverage for practice team members during absences and/or staffing shortages

Answer and screen all phone calls; responds to patient inquires and/or problems in timely fashion or takes appropriate messages/delegate to appropriate staff

Maintain multiple calendars/schedules, office hours and meetings

Complete medical record request

Contributes in the design of practice operational changes by partnering with operations team

Trains and mentors new staff members; provides guidance on challenging scheduling issues prior to management escalation

Contributes to development of scheduling questionnaires and/or scheduling protocols

Takes on special assignments as required

Proficient in the use of all systems necessary for practice operations

Qualification

Skincare knowledgeScheduling managementVendor relationship managementCustomer service experienceInterpersonal skillsAttention to detailTeam playerCommunication skills

Required

H.S. Diploma/GED

5+ years Medical office experience, or 5 years of customer service experience

Related clinical office experience required