Texas Health Action · 2 months ago
MAP Enrollment Intern
Austin, TX
Internship
Onsite
Intern
1+ years expTexas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment. The MAP Enrollment Intern will assist patients and community members with enrollment and renewal into Central Health's Medical Access Program (MAP) and MAP Basic, providing direct client assistance and ensuring timely application submissions.
Health CareNon Profit
Responsibilities
Conduct patient screenings for MAP and MAP Basic eligibility, verifying income, residency, and insurance status
Assist patients in completing and submitting applications through the Central Health/VeritySource system
Provide education to clients regarding available services, renewal timelines, and covered benefits under MAP
Maintain up-to-date documentation and case notes in approved electronic databases
Coordinate with clinic teams to ensure patients can access care following enrollment approval
Track pending applications and follow up with clients to obtain missing information or documentation
Participate in community outreach events to raise awareness and facilitate MAP enrollment
Maintain compliance with HIPAA and all organizational privacy standards
Assist in generating reports and statistics related to MAP enrollments and renewals
Qualification
Required
Conduct patient screenings for MAP and MAP Basic eligibility, verifying income, residency, and insurance status
Assist patients in completing and submitting applications through the Central Health/VeritySource system
Provide education to clients regarding available services, renewal timelines, and covered benefits under MAP
Maintain up-to-date documentation and case notes in approved electronic databases
Coordinate with clinic teams to ensure patients can access care following enrollment approval
Track pending applications and follow up with clients to obtain missing information or documentation
Participate in community outreach events to raise awareness and facilitate MAP enrollment
Maintain compliance with HIPAA and all organizational privacy standards
Assist in generating reports and statistics related to MAP enrollments and renewals
Technical Proficiency: Competent in Microsoft Office Suite (Excel, Word, Outlook)
Attention to Detail: Strong accuracy in verifying documentation and entering patient information
Confidentiality & Compliance: Adherence to HIPAA and organizational policies regarding patient data
Communication Skills: Ability to explain complex eligibility criteria clearly and compassionately
Cultural Sensitivity: Demonstrated ability to work effectively with diverse communities
Time Management: Capable of handling multiple cases, prioritizing tasks, and meeting deadlines
Team Collaboration: Works cooperatively with clinical and administrative staff to support shared goals
Problem Solving: Identifies and resolves barriers to patient enrollment
Customer Service: Professional and empathetic in all client interactions
Work Commitment: Flexibility to support occasional weekend or outreach events
Ability to communicate clearly in person, by phone, and in writing
Hearing sufficient to perceive detailed information and instructions
Ability to perform repetitive hand and wrist motions for computer input
Ability to lift or carry up to 15 pounds occasionally
Ability to focus amid office noise, foot traffic, and interruptions
Work primarily in indoor settings such as clinic offices or outreach sites
Preferred
High school diploma or GED
1-2 years of experience in healthcare access, case management, or social services
Prior experience with patient eligibility programs (MAP, Medicaid, CHIP, or similar)
Demonstrated experience working with vulnerable or uninsured populations
Experience with data entry, documentation management, and online eligibility systems
Bilingual (English/Spanish) strongly preferred
Enrollment in an accredited Medical Assistant program
Completion of core classroom instruction prior to externship
CPR certification (may be required)
Professional appearance and demeanor
Ability to maintain patient confidentiality and follow clinic policies
Liability insurance (as required by the school or clinic)
Company
Texas Health Action
Texas Health Action is a non-profit dedicated to providing access to culturally affirming health services in a safe &supportive environment.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandra B Guerra
Chief Medical Officer
Recent News
Austin Business Journal
2025-02-21
2022-06-08
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