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SafetyCulture · 1 month ago

Customer Onboarding Manager

Austin, TX

Full-time

Hybrid

Mid Level

3+ years exp

SafetyCulture is a global technology company transforming workplaces through innovative solutions. The Customer Onboarding Manager will be a key touchpoint for new customers, ensuring successful deployment of products and collaboration with Sales and Customer Success teams to enhance customer experiences.

AppsPublic SafetySaaSSoftware

Responsibilities

Develop and deliver onboarding plans for each customer, aligning with Sales & Customer Success on their goals, timelines and unique needs

Lead kick-off meetings, guiding stakeholders through onboarding milestones and providing a clear roadmap for success

Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live success

Understand and consult on product and industry best practices in order to act as a trusted advisor to your customers and inspire new use cases with SafetyCulture

Identify any risks and obstacles your customers are facing to ensure we stay ahead of customers to reduce churn risks

Partner closely with Customer Success Managers to ensure a seamless handoff post-onboarding, providing context and insights to maintain customer momentum

Build and continuously improve onboarding templates and playbooks to support efficiency and scale as the customer base grows

Qualification

Customer onboardingSoftware implementationProject managementData analysisCommunication skillsInterpersonal skillsPresentation skillsAdaptabilityGrowth mindset