ClearFuze Networks, Inc. ยท 1 day ago
On-Site Help Desk Engineer
Santa Monica, CA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $40/hrClearFuze Networks, Inc. is seeking a Service Desk Engineer to provide high-quality technical support to clients. The role involves troubleshooting IT issues, managing incoming tickets, and ensuring exceptional customer service to maintain client satisfaction.
ConsultingInformation ServicesInformation Technology
Responsibilities
Provide top notch support for client inquiries via phone, email, or remote tools
Troubleshoot and resolve hardware, software, and network issues both remotely and on-site
Configure and support user devices, including desktops, laptops, printers, and mobile devices
Document, categorize, and prioritize incoming tickets
Escalate complex or unresolved issues to the escalations engineer, service desk manager, or vendor resources as needed
Track and manage incidents through their lifecycle in the ticketing system
Deliver clear and timely updates to clients regarding ticket status
Provide end-user training and best practices as necessary
Perform routine system checks, ensuring the health and security of client environments
Monitor the performance of client systems, networks, and applications to proactively identify potential issues
Ensure the stability and optimal performance of centralized services, including file servers, backups, and cloud-based applications
Identify and recommend improvements or optimizations for client systems to enhance performance and reliability
Ensure compliance with SLA terms, security policies, and best practices
Maintain detailed documentation of tickets, troubleshooting steps, and solutions
Qualification
Required
Strong technical skills in troubleshooting hardware, software, and network issues
Ability to communicate effectively with clients
Experience in managing incoming tickets and resolving IT issues promptly
Proficiency in configuring and supporting user devices, including desktops, laptops, printers, and mobile devices
Experience with incident and problem management, including documenting, categorizing, and prioritizing incoming tickets
Ability to escalate complex or unresolved issues to appropriate personnel
Experience in tracking and managing incidents through their lifecycle in a ticketing system
Ability to deliver clear and timely updates to clients regarding ticket status
Experience in providing end-user training and best practices
Knowledge of routine system checks to ensure health and security of client environments
Ability to monitor performance of client systems, networks, and applications
Experience in ensuring stability and optimal performance of centralized services
Ability to identify and recommend improvements or optimizations for client systems
Knowledge of compliance with SLA terms, security policies, and best practices
Experience in maintaining detailed documentation of tickets, troubleshooting steps, and solutions
Company
ClearFuze Networks, Inc.
Whether you need employee onboarding support, stronger cybersecurity, or virtual CIO services, ClearFuze creates custom IT solutions that help growing businesses thrive in Los Angeles and beyond.
Founded in 2002
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Magan LaFleur
Client Success Partner
Company data provided by crunchbase