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Allegheny Science & Technology · 1 month ago

IT Customer Support / Field Service Technician

Idaho Falls, ID

Full-time

Onsite

Entry Level

$55K/yr - $65K/yr

1+ years exp

Allegheny Science & Technology (AST) is seeking an IT Customer Support / Field Service Technician to support their DOE customer in Idaho Falls, Idaho. This role involves diagnosing and resolving IT issues, maintaining hardware, and providing customer assistance in a help desk environment.

ConsultingLegal

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps

Utilization of problem management database and help desk systems

Answer the help desk phones, input tickets into the automated tracking system, troubleshoot customer problems and provide customer assistance on all major products in the DOE-ID computing environment including, but not limited to: Microsoft Windows, Microsoft O365 Outlook, Microsoft Office Suite, Microsoft Teams, and other applications specific to DOE-ID

Maintain all hardware including desktops, laptops, printers, monitors, keyboards, disk drives, scanners, FIPS 140-2 compatible thumb drives and other peripheral equipment

Ensure proper setup with the latest standards for all desktop and laptop systems. Image systems, address vulnerabilities, and office setup

Assist in the distribution of security patches and ensure proper and timely installation

Qualification

A+ CertificationMicrosoft Office productsHelp Desk experienceTroubleshooting hardwareCustomer serviceCommunication skillsTime management

Required

Minimum of two (2) years of experience supporting a Help Desk / Service Desk / Field Technician environment OR active A+ Certification with a minimum of one (1) year of related experience

Must have at least a High School Diploma

Strong communication skills, both written and verbal

Must have technical experience with Microsoft Office products

Experience troubleshooting hardware related issues

Must maintain a high level of customer service relationship standards

Have a high level of time management skills in handling tasks, prioritizing tasks, completing tasks, and arriving to work on time

Ability to obtain Government BAO clearance or higher, and an HSPD-12 badge

US Citizenship is required