First Command Financial Services, Inc. · 1 day ago
Client Solutions Specialist (CSS I)
Fort Worth, TX
Full-time
Onsite
Entry Level
1+ years expFirst Command Financial Services, Inc. is a company focused on providing client-obsessed service in the financial sector. The Client Solutions Specialist I role is designed to support clients and advisors primarily through inbound calls related to insurance products and navigating the company's web portal, while ensuring compliance with regulations and policies.
BankingConsultingCrowdfundingFinancial Services
Hiring Manager
Nicole Custred
Responsibilities
Demonstrated passion for people, having a strong client focus, and desire to provide a superior level of service
Demonstrate integrity and high ethical standards
Strong ability to successfully balance competing priorities in a fast-paced environment
Superior customer service skills with the ability to diffuse situations and solve conflicts in a cordial manner
Specific operational knowledge of insurance products and paperwork
Ability to partner and collaborate in cross-functional teams for client support and issue resolution
Strong interpersonal, communication, and time management skills
Strong analytical and problem-solving skills
Support clients and advisors with web portal navigation and account information updates
Assist clients and advisors with insurance product inquiries
Assist with questions and education for employees, clients, and field partners regarding insurance forms and policies, and procedures
Act as a liaison for clients and advisors with business partners for problem-solving
Partner with Quality Management (QM) to resolve client concerns; involves speaking directly with clients to better understand the situation and working with support staff, outside business partners, and/or QM to reach a resolution
Conducts insightful problem solving for clients taking the time to investigate the client’s current situation and ask questions to learn what course of action is in the client’s best interests
Follow up with clients when necessary to provide status updates and to close out service requests
Required to document details of all client and advisor interactions
Qualification
Required
Life & Health Insurance License required and/or must be obtained within 180 days from licensing start date
Demonstrated passion for people, having a strong client focus, and desire to provide a superior level of service
Demonstrate integrity and high ethical standards
Strong ability to successfully balance competing priorities in a fast-paced environment
Superior customer service skills with the ability to diffuse situations and solve conflicts in a cordial manner
Specific operational knowledge of insurance products and paperwork
Ability to partner and collaborate in cross-functional teams for client support and issue resolution
Strong interpersonal, communication, and time management skills
Strong analytical and problem-solving skills
Preferred
Bachelor's degree or equivalent work experience
1+ years of brokerage or insurance industry or equivalent experience
1+ years of contact center experience
Company
First Command Financial Services, Inc.
First Command Financial Services, Inc. coaches our Nation’s military families in their pursuit of financial security.
501-1000 employees
H1B Sponsorship
First Command Financial Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (13)
2023 (10)
2022 (9)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Mark Steffe
President and Chief Executive Officer
Recent News
2025-11-22
24-7 Press Release Newswire
2025-05-08
Company data provided by crunchbase